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Customer Service Operations

2 months ago

Sydney, Australia Melbourne Recruitment Services Pty Ltd Full time

Australian owned business
- Great, people focused work culture
- Growing company with multiple opportunities to further develop

**_Hudson Jones is a national based permanent recruitment agency that specialises in recruiting talent by matching skillsets, experience and culture to maintain sustainable, long-term employment._**

**OUR CLIENT**:
***
Our client is an Australian family-owned, International freight forwarder that has been in operation for over 20 years with a focus on providing clients professional and cost effective solutions and employees the opportunity to further develop and grow in a positive, supportive workplace.

**ABOUT THE ROLE**:
***
The Customer Service operator is responsible for the movement of cargo by building strong relationships with clients, maintaining all rates and client retention through exceptional customer service and transparency.

**KEY RESPONSIBILITIES**:

- Maintain Portfolio of clients as assigned
- Support with the imports department as required
- Handling quotations, invoicing and costings
- Handle customer enquiries and help as required whilst providing exceptional customer service
- Document all customer shipping enquiries and keep client updated of shipment progress, delays etc
- Data entry
- Conflict management
- Take responsibility for reviewing all customer purchase orders, telephone, over-the-counter orders and for resolving all outstanding issues
- Respond to inbound and outbound customer contact
- Organise the international transfer of freight
- Use of CargoWise

**PERSONAL ATTIRBUTES**:

- Exceptional written and oral communication skills
- Strong problem-solving skills
- Strong attention to detail
- Excellent time management skills and the ability to work under pressure
- Organisational skills and the ability to prioritise tasks
- Flexible and adaptable
- Great attitude
- Team player

**ESSENTIAL**:

- Proficient within Microsoft Office
- Experience within providing exceptional customer service
- Experience working in freight forwarding
- The ability to work towards set KPI's and deadlines
- An understanding of Incoterms

**HIGHLY DESIRABLE**:

- 2 years experience in International freight forwarding
- Exposure in imports and customer service

**BENEFITS**
- Growing company with multiple opportunities to further develop
- Attractive salary
- Great, people focused work culture
- Family-owned business
- Australian owned business
- The opportunity to learn all roles within the business and the opportunity to up-skill

If you are seeking a challenging although rewarding opportunity that provides growth, an attractive salary and development

**_ _**

**_We are an equal opportunity employer, all applicants welcome._

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