Operations Officer

1 week ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

Operations Officer, Ongoing role. Primary location Parramatta with possible flexibility across other locations such as Gosford and Wollongong. Attendance at various RNSW sites may be required from time to time. Hybrid flexible working arrangements,


An exciting opportunity has arisen for an Operations Officer to join the Governance and Risk team within Duties & Grants, Revenue NSW.

Duties and Grants is responsible for customer interactions for all tax and grant products. We undertake assessments, revenue collection, enquiries, investigations and client education services.

We administer grants and use our expertise to research, develop and implement programs to make it easier for our customers to comply.


The primary purpose of the Governance and Risk team is to be a centre of excellence and support Duties and Grants by providing risk informed approach to programs and processes and improving integrity in all customer interactions.


We are seeking a motivated, enthusiastic and results driven Operations Officer with a keen interest in risk, privacy and governance.


You will be responsible for:

  • Maintaining a strong focus on growing risk culture, capability and supporting the business to understand and manage risk.
  • Coordinating and implementing a range of initiatives and programs as well as supporting the leader/s in the delivery of business initiatives and priorities.
  • Consulting with a variety of internal and external stakeholders, including facilitating workshops and collaboration sessions.
  • Researching and analyses of information, recommending solutions, preparing briefs and other related documents.
  • Developing documentation including briefs, options papers and delivery plans.

To be successful in this role you will demonstrate:

  • Experience working in a collaborative way with people at all levels of the organisation, and we will consider favourably specific experience implementing practical governance, risk or privacy initiatives.
  • An ability to influence and negotiate outcomes to gain leadership and agency buyin to support delivery and change.
  • Comprehensive research, analysis and problemsolving skills
  • Strong interpersonal and communication skills to maintain excellent internal and external working relationships
  • Excellent organisation and time management skills with an ability to work to deadlines and balance competing priorities
  • Experience in leading initiatives and/or implementing change and supporting the delivery of key programs.

What we need from you:

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

About Revenue NSW
Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service.

Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

Closing Date:
Sunday, 29th January am)

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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