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Regulatory Operations Officer
5 days ago
**Regulatory Operations Officer - Transport & Business Licensing, Fair Trading Operations**
**Grade**:Clerk Grade 5/6
**Duration**: Ongoing
**Location**: Parramatta
**Closing Date**: Thursday 16th May 2024 [9:59am]
**Salary Range**: $93,295 - $102,941 per annum + super
- Do you thrive on improving business practices and delivering innovative solutions that optimise customer outcomes in line with regulatory framework?_
Because we are searching for a proactive and motivated team member to join the Transport & Business Licensing team within Fair Trading Operations.
- Motor Dealers & Repairers
- Pawnbrokers & Second Hand Dealers
- Tow Trucks
- Community Gaming
- Paintball and
- Property and Conveyancing
This unit is a high-volume assessment environment that provides quality customer services and makes decisions in accordance with administrative law principles, to a range of stakeholders regarding all matters related to Licensing.
**To be successful in this role, you will**:
- Possess outstanding organisational and time management skills and the ability to prioritise accordingly
- Thrive in a busy work environment while also supporting colleagues to achieve their outputs
- Pride yourself on attention to detail whilst meeting time sensitive deadlines.
- Be able to proactively manage customer expectations in a specialised licensing environment
- Be solution focussed and actively contribute to a positive team environment.
**This role is responsible for**:
- Developing and maintaining specialist legislative knowledge to increase staff capability to ensure the delivery of a high-quality customer experience
- Responding to customer enquiries and delivering a range of processing activities with accuracy and efficiency to ensure service is provided to expected standards
- Reporting new or emerging issues or trends and providing recommendations to facilitate the efficient flow of work to optimise service delivery outcomes
**What we need from you**:
An up-to-date resume and cover letter (maximum 2 pages) which outlines how your skills and experience are a suitable fit for the role.
Salary Clerk Grade 5/6 with a base salary starting at $93,295 plus superannuation.
Please note: A talent pool may be created to fill any possible future vacancies which may arise in Fair Trading Licensing.
Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation
**Closing Date: Thursday 16th May 2024 [9:59am]**
**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
**Belong in our diverse and inclusive workplace**
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
**For more information, please visit**
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
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