Executive Assistant and Customer Support Representative..

2 days ago

Sydney, Australia Web Manuals Full time

Welcome to Web Manuals, where we’re reshaping the aviation industry with our innovative SaaS solutions Our journey is marked by continuous growth, with our clients and products continuously advancing. However, we're not satisfied with sticking to the norm. As an independent entity, we carve our unique route, aiming not only for success but for surpassing all expectations

With established offices in Malmö (HQ), San Diego, New York, and Singapore, we’re now excited to expand to Sydney, Australia This isn’t just a job—it’s a chance to be at the forefront of building something extraordinary. **W**e are looking for an**Executive Assistant & Customer Support Representative** to play a key role in this new office**

**About the role**:
This is a hybrid role that combines executive support with customer service excellence, offering you a unique opportunity to manage multiple priorities while contributing to the success of our new office in a fast-paced environment. In this dynamic role, you’ll work closely with our team stationed in Singapore. Part of your responsibilities will be to provide high-level executive support, and also serve as the first point of contact for our customers, ensuring exceptional service delivery. This position is split due to the start-up nature of the Sydney office, where you'll be supporting internal operations while helping us build out our customer-facing services.

This role requires flexibility with working hours, occasional late meetings, and a lot of written communication. Being respectful of time zones and working collaboratively is essential in ensuring smooth coordination across the regions. As part of the start-up team, you’ll have the opportunity to help lay the foundation of our presence in the Pacific region, establishing key relationships while navigating the flexibility of a multi-faceted role

**Core responsibilities**:
**Executive Assistant**:

- Provide high-level administrative support to the managers stationed in Singapore as well as the global management team stationed in Malmö, Sweden regarding all office-related tasks.
- Prepare reports and assist with project coordination when needed.
- Maintain and organize internal documentation, ensuring smooth office operations.

**Customer Support Representative**:

- Participate in our support and training processes.
- Lead on-site & online deliveries for our clients.
- Conduct on-site and online training and workshop sessions for clients.
- Participation in all applicable activities within Customer Support Management.
- Creating support content for customers, such as online guides and support materials for the Help Center.
- Manage and moderate our Community Forum.

**What we're looking for**:

- Post-secondary education with a focus on business, administration, or technology.
- 1-2 years of experience from an executive assistant or administrative role, alongside customer-facing or support experience.
- Strong organizational skills and the ability to juggle various tasks and priorities in a fast-paced, start-up environment.
- Excellent communication skills in English, both written and verbal (English is our corporate language).
- Problem-solving abilities and the willingness to troubleshoot technical issues for our customers as well as solving problems that occurs related to administrative/office tasks.
- Experience or interest in SaaS, the aviation industry, or customer support roles.
- Basic technical knowledge such as HTML and/or CSS is a plus as well as previous experience from working in an international setting.

**Who you are**:

- Flexible and adaptable, capable of balancing both executive tasks and customer support duties.
- Social and collaborative with a positive, solutions-oriented mindset.
- Customer-focused, with a passion for helping people succeed.
- A self-starter, able to take ownership of tasks and set clear goals, working independently and as part of a team.
- A strong communicator, comfortable navigating cross-office collaborations with teams across different time zones.

**Additional information**:

- **Start date**: March
- **Employment type**: Full-time
- **Work location**: Sydney
- **Recruitment process**: We utilize the Predictive Index (PI) assessment tool to promote fair and unbiased hiring, ensuring a great fit between your strengths and our company culture.
- **Curious about life at Web Manuals?** Check out our About us page and follow us on Instagram for a behind-the-scenes look at our culture and team

  • Executive Assistant

    6 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Executive Assistant** - Ongoing full time opportunity. - Clerk Grade 5/6 with base salary starting at $93,295 + 11% superannuation and leave loading. - Based in Sydney CBD Digital NSW is part of the NSW Department of Customer Service group. Digital NSW has newly developed Identity NSW which is about coordinating whole of government approach for Digital...

  • Executive Support Officer

    6 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Executive Support Officer, Ongoing opportunity, flexible work locations (Sydney CBD, Gosford or Parramatta)** - ** **Full time, Ongoing Opportunity - Location: Flexible work locations (Sydney CBD, Gosford or Parramatta), however, regular travel to Sydney CBD is required - Clerk Grade: 5/6: $93,295 - $102,941 +super **The opportunity and the role**: An...

  • Executive Support Professional

    3 weeks ago

    Sydney, New South Wales, Australia Executive Full time

    About the RoleThe Executive Support Professional will be the key support for the CEO and the Executive Leadership team, ensuring all administrative requirements are delivered to enable the agency to be as productive and efficient as possible. The role is a critical part of agency culture and acts as an ambassador for GroupM.Key Responsibilities:Seamless...

  • Executive Assistant Director

    2 weeks ago

    Sydney, New South Wales, Australia Executive Full time

    Company OverviewWe are Wavemaker, a leading media agency that believes in positively provoking growth for our clients, people, and partners. With over 250 professionals across six offices in Australia and New Zealand, we strive to shape decisions and experiences through media, content, and technology.As part of GroupM and WPP, the largest media buying...

  • Executive Support Officer

    3 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Executive Support Officer** **Clerk Grade: 5/6** **Employment Type: Ongoing, Full-time** **Location: Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role sits within the Office of the Registrar in the NSW Registry of Births, Deaths and Marriages (BDM).** **About the Registry** The NSW Registry of Births,...

  • Customer Support Representative

    6 months ago

    Sydney, Australia SMAART Recruitment Full time

    Our client is an innovative and exceptional leading Company, who specialise in printing, IT and Office Technology solutions. Working with big names in the IT space, our client has built strong partnerships over the years and the team is growing as a result. Our client is looking for a **Customer Support Representative** to join the fun & vibrant team...

  • Assistant Support Officer Eapprovals

    6 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Assistant Support Officer | eApprovals, Ongoing opportunity, based in Sydney + flexible working options available** **Role**:Administrative Support Officer, Government and Executive Support Services, Corporate Services **Location**: Sydney, flexible working options available **Grade**: Clerk Grade 3/4 **Salary Range**: $79,032 - $86,539+...

  • Executive Support Officer

    3 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    An opportunity has arisen to be part of a progressive team within the State Insurance Regulatory Authority (SIRA). **Benefits** - Fantastic temporary clerk grade 5/6 opportunity (currently until 28 March 2025). - Salary range: $93,295 - $102,941 + super and leave loading. - Genuinely flexible working arrangements. - Wellbeing programs and resources...

  • Executive Support Officer

    1 month ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Executive Support Officer** **Department of Customer Service** **Policy, Strategy and Governance Division** **Customer, Data and Insights** **Office of the Executive Director** **Employment Type**:Temporary (12 months) **Location**: Sydney (Hybrid including WFH) **Grade**: Clerk Grade 5/6 **Salary**:$93,295 - $102,941** **+ Superannuation **Applications...

  • Front Desk Executive

    4 weeks ago

    Sydney, New South Wales, Australia IIQAF Full time

    About IIQAFWe are a dynamic and customer-focused organization dedicated to providing exceptional experiences for our clients.Job Title: Front Desk Executive - Customer Service RepresentativeSalary:$45,000 per annumJob Description:This role is responsible for creating a warm and welcoming atmosphere for all visitors and guests. As the Front Desk Executive -...

  • Assistant Customer Marketing Manager

    8 months ago

    Sydney, Australia BrightSide Executive Search Full time

    Support the sales and marketing teams - Build, create and manage multiple off trade promotional campaigns - Fun, fast paced environment with great culture This role is an excellent opportunity to join a leading Australian beverage company that owns and distributes an impressive portfolio of brands. As Assistant Customer Marketing Manager you will play a...

  • Customer Service Representative

    4 weeks ago

    Sydney, New South Wales, Australia Temp and Agnew Full time

    **Job Title:** Customer Service Representative**Location:** Bankstown, NSW**Salary Package:** $60,000 - $65,000 + SuperannuationWe are seeking a highly skilled and experienced customer service representative to join our team in Bankstown, NSW. As the primary point of contact for our valued customers, you will be responsible for responding to inquiries via...

  • Customer Support Representative

    4 weeks ago

    Sydney, New South Wales, Australia Healthscope Full time

    Healthscope is a leading healthcare provider seeking a skilled Customer Support Representative to join their team.About HealthscopeWe are a dynamic organization committed to delivering exceptional patient care and improving health outcomes.As a Customer Support Representative, you will play a critical role in supporting our patients and staff.SalaryThe...

  • Customer Support Representative

    6 months ago

    Sydney, Australia AlignTech Full time

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Customer Service Executive

    6 months ago

    Sydney, Australia Specialty - Operations Support Full time

    **About Us**: Shorty’s Liquor is the corporate destination for beverages and gifting in Australia. It is not just what we do; it’s how we have passionately done it for almost 20 years. A corporate beverage, hospitality & gifting business that is authentically customer-centric and trusted by many of Australia’s largest and most respected...

  • Executive Assistant

    3 weeks ago

    Sydney, New South Wales, Australia people2people Full time

    Company OverviewThe firm is a leading global corporation based in the CBD, fostering a friendly and close-knit team environment. They represent clients in every major industry, including public sector entities, educational institutions, individuals, and more. This opportunity allows you to work within their Sydney office with stunning views.Job DescriptionAs...

  • Empowering Assistant Store Manager

    3 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About UsAt Hanes Brands Australasia, we pride ourselves on a supportive and inclusive culture, as well as our commitment to creating good impact on our community & planet.We believe that everyone should have equal access to opportunities – including education, healthcare and employment. We're looking for a driven and enthusiastic Assistant Store Manager to...

  • Executive Assistant

    2 weeks ago

    Sydney, Australia NEXTDC Full time

    Job DescriptionAs our Executive Assistant, you will be providing professional, strategic and administrative assistance and support to the Chief Financial Officer based in Sydney and the Chief Operations officer based in Brisbane. This demanding position offers a unique opportunity to contribute directly to the success of NEXTDC by providing seamless...

  • Senior Executive

    1 month ago

    Sydney, New South Wales, Australia Page Executive Full time

    Australia Operations OpportunityThis is an exciting opportunity for a Senior Executive to lead the Australian operations of a renowned FMCG company. As the Head of Australian Business Unit, you will be responsible for developing and executing the overall business strategy for the Australian market, aligned with global and regional goals.The successful...

  • Executive Assistant

    6 months ago

    Sydney, Australia ACM Healthcare Full time

    **Executive Assistant** - Potential long-term contract to 2027 - Large Federal Government Department - $50ph - $55ph + super (APS5) - NV2 security clearance required **Job Description**: ACM Recruitment is searching for the ideal adept administration professional capable of providing specialized support under general direction, influencing decisions, and...