Assistant Support Officer Eapprovals

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Assistant Support Officer | eApprovals, Ongoing opportunity, based in Sydney + flexible working options available**

**Role**:Administrative Support Officer, Government and Executive Support Services, Corporate Services

**Location**: Sydney, flexible working options available

**Grade**: Clerk Grade 3/4

**Salary Range**: $79,032 - $86,539+ Super

**Employment Type**: Ongoing position available

The Government and Executive Support Services team sits in the Office of the Chief Operating Officer in Corporate Services and leads whole of Corporate Services operations and delivery, Cluster administration of the Government Information (Public Access) Act 2009 (GIPA Act) and management of the Cluster information management platform (eApprovals).

**About the role**:
Exciting opportunity to join the eApprovals Support team in Corporate Services.

As the successful applicant you will:

- Perform back-end and front-end operational, technical and maintenance support activities for the eApprovals system
- Provide an exceptional customer service offering to 3000 users of eApprovals via the ServiceNow platform
- Support delivery of training in best-practice use of eApprovals
- Contribute to, develop and implement practical solutions to business processes
- Conduct compliance audit and reporting requirements
- Manage and assist with rapidly changing and competing priorities
- Develop and maintain productive relationships with key internal and external stakeholders
- Bring a strong customer focus to all aspects of the role
- Be accountable for work outputs with mínimal supervision.

**About you**
- Have a strong commitment to customer service
- Take initiative and have a can-do attitude
- Have excellent written and verbal communication skills
- Bring a high level of attention to detail and accuracy to everyday work tasks
- Be able to work autonomously in a collaborative work environment
- Be able to build and maintain positive relationships

Salary Grade 3/4, with the base salary for this role starting at $79032 base plus superannuation

**Closing Date: Monday 4th December 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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