Donor Administration Officer

4 weeks ago

Melbourne, Australia The Royal Women's Hospital Full time

Location: Melbourne | Northern Metropolitan

Job type: Full time

Organisation: The Royal Women's Hospital

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management

Reference: 25248
- **Full time, 38 hours p/w, 12 month fixed term.**:

- ** Parkville location, with multiple public transport options available**
- ** $65K - 73K + salary packaging + super + 5 weeks annual leave**

The Royal Women’s Hospital is Australia’s first and most trusted tertiary hospital dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

**About Donor Administration Officer - Public Fertility Services**

The Women’s is excited to introduce a Public Fertility Services (PFS) for Victorians. The focus of the new PFS is to offer high-quality, safe and value-based care that is inclusive and culturally safe and improves access to fertility services for those who are currently underserviced by the private sector. Our focus is to recruit exceptional fertility staff who are aligned to the values and purpose of the Women’s and the PFS, refine the service model, expand our infrastructure and implement the new service.

**About the role**

The Administration Officer Donor and Surrogacy Services provides excellent customer service and quality, effective and efficient administration services to patients and their families, and colleagues

A regular day will see you:

- Comply with all organizational and program established policies and procedures.
- Respond to patient enquiries in accordance with department and program guidelines.
- Demonstrate respect, compassion and aim to create an exceptional experience in every interaction with patients, families and colleagues.
- Monitor the storage periods of egg and sperm donations and assist in contacting patients when their storage periods need extending.

**About you**

For th donor Administration Officer role, we seek a detail-orienated individual with excellent organisational skills and the ability to communicate effectively, both with donors and internal stakeholders.

You’ll bring with you:

- Have several years of relevant administrative experience within a Hospital setting.
- Excellent written and verbal communication skills.
- Working knowledge of EPIC, iPM programs.
- Previous IVF experience

**Our benefits**

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

- $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
- Public transport options at our doorstep and end of journey facilities for cyclists
- Onsite childcare centre and breastfeeding rooms
- Mentoring, learning and career development opportunities
- Five weeks annual leave, monthly ADO’s

**Inclusion and belonging**

**Join us

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