Donor Administration Officer

1 week ago

Melbourne, Australia Baker Heart and Diabetes Institute Full time

$68,544 base salary plus Super and generous NFP salary packaging options

**The opportunity**:
The Donor Administration Officer will act as the first point of contact for existing and prospective donors, supporters, and the general public for the Baker Institute. The role is required to deliver an exceptional standard of administrative support to the Fundraising team, as well as provide event and administrative support across the team as needed.

**Key duties**:
In this role you will be expected to provide support to the Fundraising team via the provision of excellent donor care and administration, including but not limited to the following:

- Efficiently and accurately manage the donation and administration processes — processing of donations, distribution of receipts, and responding to donor communications.
- Maintain and monitor the Regular Giving program’s declines, upgrades, and conversions, ensuring all donor personal information and payment details are up to date for their monthly debit.
- Maintain the currency, accuracy, and data integrity of the database (Salesforce NPSP), accurately process updates, and, where appropriate, advise relevant stakeholders so that records can be updated.
- Work alongside the Data Analyst to import and process campaign data files - including updating donor details, setting up monthly donations, and processing batch donations.
- Be the primary point of contact for the Community and Corporate Relations (CCR) team regarding any financial reconciliations, or banking-related inquiries, as well as ensuring banking and reports are accurate, and on time, and that reconciliations of funds between CCR and Finance are as efficient as possible.

**Skills and experience**:
You will have:

- A relevant tertiary qualification in administration or fundraising, or relevant work experience in administration and customer service (in a fundraising environment would be advantageous), or; an equivalent combination of relevant experience and/or education/training.
- Proficient experience with not-for-profit CRM databases is essential.
- A minimum of one year’s experience in administration for fundraising or similar.
- Experience in data entry and database administration.
- A demonstrated ability to work in a team environment as well as autonomously without close supervision, as well as a demonstrated ability and willingness to take initiative to improve and enhance existing systems and procedures (quality assurance).

**Benefits**:
Working at the Baker Institute offers flexibility, professional development, and the opportunity to contribute to a research centre of world renown. Benefits include generous salary packaging, an employee assistance program, as well as modern offices and laboratories adjacent to the Alfred Hospital and walking distance to St Kilda Road, Chapel Street, and Fawkner Park.

Read more about our gender equality and diversity initiatives.

**How to apply**:
**Contact details**:
**Abigail Jones**
Talent Acquisition Consultant

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