Student Services Advisor

2 months ago

Sydney, Australia University of New South Wales Full time

**Job no**: 516249

**Work type**: full time

**Location**: Sydney, NSW

**Categories**: Administration, Student Services

**Student Services Advisor (Stakeholder Engagement)**
- Employment Type: Full Time (35 hour week)
- Duration: Fixed Term role - 25 Aug 2024
- Remuneration: $91,472 - $97,579 (+ 17% superannuation and leave loading)
- Location: Kensington NSW (Hybrid Flexible Working)

**About UNSW**:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

**Why Your Role Matters**:
The Student Services Advisor - Stakeholder Engagement supports the Faculty Business Partner to ensure timely and effective communication between the Faculty/Schools and central-based teams that deliver student services and support. The SSA - Stakeholder Engagement is responsible for ensuring updates are communicated to staff and students, and enrolment resources are current and accurate. The role provides support for strategic initiatives and business improvement projects, including reporting and analytics to help inform decisions around student service delivery.

**Who You Are**:

- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and/ or student services experience
- Demonstrated depth of expertise, gained through experience of operating in a customer service environment and of providing advice to stakeholders on a range of complex and sensitive matters.
- Excellent oral and written communications skills and the ability to use tact and diplomacy, negotiate and communicate with influence, and clearly convey ideas and information to a diverse audience
- Experience in using influence and negotiation skills to improve the performance of individuals or teams in a complex environment.
- Ability to research and draft recommendations for service and process improvement.
- Demonstrated ability to use initiative and judgement to interpret and accurately advise on administrative policies and procedures to resolve issues for students and staff.
- Proven ability to contribute to a positive team culture, work flexibly in a hot-desk environment and develop and foster networks with staff across the University.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

**How to Apply**:
Please submit your CV and a Cover Letter addressing the Selection Criteria (Who you are above)

**Applications close: Tuesday 16 May - Before 11:55pm**

**Get in Touch**:
Georgia Kelso

Talent Acquisition Coordinator

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Position Description

**Advertised**: 09 May 2023 AUS Eastern Standard Time
**Applications close**: 16 May 2023 AUS Eastern Standard Time

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