Student Support Advisor

2 months ago

Sydney, Australia Torrens University Australia Full time

The Opportunity

Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception.

Reporting to the Senior Student Service Advisor you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.

On a typical day in this role you will:

- Provide outstanding customer service to staff, students, prospective students and the broader campus community via a “one-stop-shop”:

- Deliver outbound customer care programs to support student success and maximise engagement
- Develop engaging, timely and relevant campus content for student communications plan for each study period, via campus portals, publications, social, digital and local campaigns
- Communicate effectively and appropriately with the campus community about student admin and support processes and services, and provide admin support to other teams as required
- Provide international student administration services, including orientations and visa / COE enquiries, complying with external regulatory requirements and company policies and procedures

NOTE: You must have full working rights in Australia. This role, does not provide visa sponsorship opportunities.

Who are you?
- To be successful in the Student Services Advisor position you will have:

- Experience in student administration within a higher education college or university (preferred)
- Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
- High level teamwork and the ability to work with and/or be a member of multiple teams
- Superior verbal and written communication skills, and the capacity to communicate clearly
- Proficiency in computer and software skills, particularly in word processing, spread sheets and using enterprise-wide records management systems
- Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accuracy
- Please note: Visa sponsorship is not available for this _
- position. All_
- applicants require current and valid working rights in Australia._

If you want to learn more about our story, our people and some of the great reasons to come and work with us - visit our Torrens University Blog

)

**Benefits**:
We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:

- Tuition reduction benefits on a range of courses
- Salary Sacrificing Options
- Professional Development
- Opportunity for career growth

Ready to make a difference? - Join the Torrens University Australia team
- Please note: Torrens University Australia reserves the right to remove the advert prior to the closing date listed. Applications will be reviewed as submitted._

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