Student Advisor

1 month ago

Sydney, Australia ILSC Education Group Full time

Title: Student Advisor, ILSC & Greystone College Sydney (Fulltime)
Start date: Immediate
Report to: Student Advisor Manager, Sydney

This outline is not intended to be an exhaustive list of the duties you may be required to perform. Rather, it is an indication of the kinds of duties that fall within the scope of the position.

In addition to your duties and responsibilities outlined in the position description, you may also be required to carry out other duties reasonably required by us that you are skilled in and capable of performing. We may alter your position, position description, responsibilities, reporting lines or location in accordance with the needs of the business without providing additional remuneration.

SECTION I
DUTIES AND RESPONSABILITIES

Student Advising

Supporting students on-campus by advising on aspects such as cultural acclimatization and general academic issues Supporting student accommodation requests ( Homestay and student residence)
Providing a special duty of care for under-age students with regular check-ins
Preparing for new student intake (ELICOS & VET)
Facilitating academic and financial intervention and problem-solving (if required)
Supporting agents by answering phone calls, responding to questions about current student status and providing course information
Acting as a point of contact for walk-in students, conducting school tours and ensuring successful conversion
Facilitating student extensions
Creating and revising invoices and payment plans
Issuing COEs and working with the school's database system

Other

Answering the phone, transferring calls and taking messages
Helping students with questions and problems and/or leading them to the correct department
Updating PRISMS site with relevant student information
Assisting the manager & academic director with assigned tasks
Supporting reception (if required)
Attending general staff and team meetings and training sessions as assigned

We pride ourselves on our inclusive, creative and energetic atmosphere. Our mission is to provide staff and students with transformative work and study experiences, and we are looking for passionate and like-minded individuals to join our team.

SECTION II

Selection Criteria:

Experience working in an international college and / or school
Excellent time management and ability to work under pressure in a fast-paced environment
Outstanding organisational skills
Demonstrated customer service skills
Excellent communication and interpersonal skills
Excellent technical skills (database, Microsoft , PRISMS etc)
A passion for education and sensitivity to the cultural and language issues facing our overseas students
Ability to work independently and as part of a team, taking proactive action on urgent matters
Proactively taking the lead on tasks and collaborating with the team's workload.
Fluency in written and spoken English is a must
Second language is a big plus ( Korean/Japanese)

Working Hours:
Full-time ( hours per week), Monday to Friday, between the hours of am to pm.
This position is based at the Sydney campus. It does not have a working from home option.
This position has an immediate start.

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