Enquiries Officer

2 weeks ago

Melbourne, Australia Labour Hire Licensing Authority Full time

Location: Melbourne | CBD

Job type: Full time / 6 months

Organisation: Labour Hire Licensing Authority

**Salary**: $73,842 - $89,661

Occupation: Customer Service/Call Centre

Reference: VG/LHLA/LHA/1727815

Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing Branch. As a front-line professional response person managing both inbound and outbound enquries, this role is vital as the first point of contact to the LHA.

**About the role**

The Victorian Government established the Labour Hire Licensing Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. The LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the _Labour Hire Licensing Act 2018 _(Vic) (Act).

**About the role**

Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing Branch. As a front-line professional response person managing both inbound and outbound calls, this role is vital as the first point of contact to the LHA.

The Enquiries Officer is responsible for providing high quality and timely diverse range of end-to-end administrative services across all areas of the Authority, with a primary focus on operational support for general business functions plus specific projects. The Enquiries Officer will manage a wide variety of matters and must be able to quickly identify issues and determine the best avenue to assist.

**About you**
- Enthusiastic person who is passionate about improving workers' lives
- Effective communicator and listener, be able to build and maintain good relationships with our stakeholders
- Excellent interpersonal and problem-solving skills
- Ability to work in a fast-paced team environment dealing with competing priorities

This role has a flexible work location with an option of Melbourne CBD or Bendigo.

**Position Details**

Enquiries Officer

Ref: 89

VPS 3 - $73,842 - $89,661 (plus Superannuation)

Bendigo or Melbourne CBD

Full time, Fixed Term - 6 months

Contact: Shane Christmass - Team Leader Enquiries & Complaints - 0428 783 895

**How to Apply**

Applicants will be required to comply with the Labour Hire Authority's COVID-19 Vaccination Requirements Policy, and in accordance with the obligations under the _Occupational Health and Safety Act 2004_, directions, policies or procedures, including but not limited to any requirements to provide evidence of vaccination status.

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