Enquiries Advisor

3 weeks ago

Melbourne, Australia CSIRO Full time

**Acknowledgement of Country**:
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

**The Opportunity**:

- **A rewarding, part-time opportunity in a great team**:

- **Employ superior communication skills with a diverse range of stakeholders**:

- **Be part of CSIRO’s Corporate Affairs Business Unit**

Our Corporate Affairs business unit are seeking someone with a passion for customer service, excellent written and verbal communication skills and has a willingness to learn all about CSIRO and the impact we deliver

As an Enquiries Advisor, you will support One-CSIRO operations by effectively responding in a concise and resourceful way to multi-channel enquiries to enhance CSIRO’s public image and promote its capabilities. You will aid the storage, retrieval and protection of information that can be disseminated internally and externally, as well as reporting on trends to optimise service delivery.

This is a valuable role which assists the team in responding to enquiries during peak periods whilst upholding CSIRO’s reputation for friendly and accommodating service.

**Your duties will include**:

- Seeking information proactively and resourcefully, both to resolve the immediate need and to contribute usefully to the collective knowledge base.
- Delivering high service levels to clients - through personal productivity and adherence to schedule.
- Adding to the collective knowledge base by discovering and sharing information that will be of use in responding to current and future enquiries.
- Achieving and maintaining a very high level of professionalism in all contacts with internal and external clients.

**Location**:CSIRO Clayton, VIC

**Salary**:AU $68,148k - $86,733 per annum (pro-rata for part-time) plus up to 15.4% superannuation

**Tenure**:Specified term of 2 years. Part-Time.4FTE

**Reference: 91709**

**To be considered you will need**:

- Demonstrated ability to discover, absorb and employ new information continuously, and be capable of dealing with scientific concepts and language.
- Strong written and oral communication skills with a range of internal and external stakeholders.
- Established critical thinking by communicating facts in a courteous manner, including posing appropriate questions to gain information.
- A high level of computer competency and literacy in Microsoft Office suite, CRM and internet use.
- Proven ability to show initiative and contribute as a team member and helping other team members when necessary.
- Ability to deal with competing priorities and ensure accurate and timely responses.

For full details about this role please review the Position Description

**Eligibility**:
**Flexible Working Arrangements**:
We work flexibly at CSIRO, offering a range of options for how, when and where you work.

**Diversity and Inclusion**:
We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.

**About CSIRO**:
At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.

Join us and start creating tomorrow today

**How to Apply**:
**Applications Close**:
1 March 2023, 11:00pm, AEDT

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