Client Enquiry Officer

6 months ago

Melbourne, Australia Nextt Group Full time

Permnanent Full Time | Flexible Hybrid Working | Melbourne CBD Office
- Work within a team of industry experts in an innovative team environment
- Professional Development and Career Growth Opportunities

As Nextt enters an exciting growth period, so does the significance of our Client Enquiry Team. Bringing in a high % of our business’ growth, the role of a Client Enquiry Officer is pivotal to our success, and very rewarding. Reporting into the National Everyday Success Manager, you’ll join a tight knit group of Client Enquiries Officers and Everyday Success Managers - who value teamwork, support, and care for teammates, and sharing in the accomplishment of bringing on new clients into Nextt.

At Nextt, we are passionate about delivering person-centred support. As a leading Disability Services provider throughout QLD, NSW, VIC, and SA, we believe everyone deserves to get more out of life and are passionate about understanding our clients and supporting them to achieve their goals. We act with integrity, aim to provide the best service, listen to maximize outcomes, and always strive to continuously improve.

**Your Key Responsibilities**
The National Enquiries Team are in charge of managing national client enquiries for potential new clients joining Nextt. In your role, you will:

- Be the first point of contact for all our clients who are on the journey to receive services.
- Managing the flow of information and files within the systems we use.
- Problem solving based on operational knowledge and experience, triaging potential new enquiries through to the relevant team within Nextt.
- will work with the referrer/client to determine the services needed and connect them through to a Client Manager to convert the enquiry into an onboarded client for Nextt.

**Qualifications and Experience**
The Client Enquiries Officer should have a strong Customer Service Mindset, have solid communication skills, both on the phone but also written and be flexible to adapt their communication style to the caller on the other end of the phone. In a Client Enquiries Officer, we look for:

- Experience working in a sales / customer service environment.
- Excellent communication skills.
- Ability to work quickly and towards targets.
- A passion to support clients get the most out of life. NDIS and funding understanding is a bonus, but not essential.

**What will we offer you?**
- A role with true purpose. The opportunity to make a difference in our clients and employees' lives.
- Competitive Salary: We know this is important, so we have set aside a generous remuneration.
- Work within a team of industry experts in an innovative team environment, one where encouragement and contribution are valued. Opportunity to grow: We provide up-skilling opportunities, training, and networking, to ensure you can continuously grow within your career.
- Flexible hybrid working arrangements.

If you are interested and would like a confidential chat, please reach out to our Talent Acquisition Team Leader - Jean Creegan on P: 03 9834 6007

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