Enquiries Clerk

4 weeks ago

Melbourne, Australia Alfred Health Full time

Permanent Position
- The Alfred location
- Great Staff benefits

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

**Enquiries Clerk**

**The Alfred & Paula Fox Melanoma Cancer Centre**
- ** 4 x part-time positions**:

- ** 40 hours per fortnight - (weekdays, public holidays & occasional weekends as rostered)**:

- ** Permanent ongoing position**:

- ** Alfred & St Kilda Road locations**:

- ** Great Staff benefits**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

**DEPARTMENT**:
Health Information Services provides a range of functions including medical record management, clinical information requests, VAED statutory reporting, transcription, admissions (Caulfield) and Switchboard and Enquiries services.

**POSITION**:
The Alfred Hospital and the Paula Fox Melanoma Cancer Centre Enquiries desks are busy and dynamic administrative areas that provide front of house services, including in-person assistance and telephone enquiries.

The successful applicants will be responsible for providing a professional representation of Alfred Health. You will be required to handle inpatient enquiries, face to face communication with patients and visitors and other administrative functions as required.

The successful applicant must be customer focused and demonstrate excellent, clear and effective communication skills. The ability to prioritise tasks, promote and maintain good customer relations, professional behaviour and team-spirit will be essential.

**QUALIFICATIONS AND EXPERIENCE**:

- Previous reception experience is highly desirable.
- Previous clerical experience, preferably in a Hospital environment. Highly developed organisational, communication and interpersonal skills.
- Demonstrate superb organisational skills
- Demonstrates the ability to work well under pressure
- Negotiation and conflict management abilities
- Sound MS Office abilities, including basic Outlook, Word and Excel
- Knowledge of healthcare organisations

**BENEFITS**:

- Generous salary packaging and novated leasing are available through Maxxia
- Onsite child care services, payroll deductible expense
- Onsite staff gym, a payroll deductible expense
- Modern onsite library faculties, exclusive to Alfred Health staff
- Access to health and wellbeing incentives
- Discounted health insurance

If you are interested in this position or would like any further details, please contact **Kristina Janus, Switchboard & Enquiries Team Leader on 9076 2439**

**Applications close at 11.00pm on Tuesday 26th March 2024.**

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

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