Bookings and Enquiries Officer

2 weeks ago


Melbourne, Australia Museum Victoria Full time

Location: Melbourne | Western Metropolitan

Job type: Part time

Organisation: Museum Victoria

**Salary**: $55,439 - $63,318

Occupation: Customer Service/Call Centre

Reference: VG/MV/3136

**Bookings and Enquiries Officer - Scienceworks**

**ABOUT MUSEUMS VICTORIA**:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.

**ABOUT THE POSITION**:
T**he successful applicant will have**:

- Demonstrated high level internal and external customer focus including effective team work and internal communications
- Demonstrated high level communication, negotiation and interpersonal skills
- Demonstrated ability for problem solving and conflict resolution
- Demonstrated experience in providing quality service in a contact centre or equivalent telephone and/or online based environment
- Ability to source and comprehend high volumes of information and provide accurate and relevant information back to customers
- The successful applicant is required to undergo a Working with Children Check and be assessed as suitable (new employees are required to meet this cost).

**HOW TO APPLY?**

To view the position description, please visit our employment website:

- Your Cover letter
- Your CV
- Your written responses to the Key Selection Criteria as described in the Role

Statement

Applications Close**: Monday, 30 January 2023 (11.59pm)


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