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Enquiries Clerk

5 months ago

Melbourne, Australia Alfred Health Full time

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Ongoing**:

- ** Part Time (56 hours per fortnight)**:

- ** Managers and Administrative Worker Grade 1 Level 1 (HS1)**:

- ** Alfred and St Kilda Road locations**:

- ** Great staff benefits**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

**The Department**

Health Information Services provides a range of functions including medical record management, clinical information requests, VAED statutory reporting, transcription, admissions (Caulfield) and Switchboard and Enquiries services.

**The Role**

The Alfred Hospital and the Paula Fox Melanoma Cancer Centre Enquiries desks are busy and dynamic administrative areas that provide front of house services, including in-person assistance and telephone enquiries.

This position is primarily based at The Alfred’s Enquiries desk, with occasional coverage at the Paula Fox Melanoma Cancer Centre.

The successful applicant will be responsible for providing a professional representation of Alfred Health. You will be required to handle inpatient enquiries, face to face communication with patients and visitors and other administrative functions as required.

The successful applicant must be customer focused and demonstrate excellent, clear and effective communication skills. The ability to prioritise tasks, promote and maintain good customer relations, professional behaviour and team-spirit will be essential.

**Experience and Qualifications Required**
- Previous reception experience is highly desirable
- Previous clerical experience, preferably in a Hospital environment
- Highly developed organisational, communication and interpersonal skills
- Demonstrate superb organisational skills
- Demonstrate the ability to work well under pressure
- Negotiation and conflict management abilities
- Sound MS Office abilities, including basic Outlook, Word and Excel Knowledge of healthcare organisations

**Staff Benefits**
- Salary packaging
- Novated leasing
- Onsite gym
- Easy public transport access***

**If you are interested in this position or would like any further details, please contact **Kristina Janus, Switchboard & Enquiries Team Leader on 9076 2439**

**Applications close 11pm AEST, Monday 27th May 2024.**

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

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