Customer Service Consultant

2 weeks ago


North Ryde, Australia Downer Group Full time

**Join us on the journey**

An exciting opportunity is now available for a Customer Service Consultant to join the Downer National Customer Contact Centre (NCCC).

In return you will work in an engaging & supportive work environment which has flexible working arrangements, including staff-based roster preferences & a minimum 2 day per month in office requirement.

We also offer a KPI performance bonus, reward & recognition activities, career development opportunities and more

**What you’ll do**

As a key member of our team, you will be primarily responsible for
- Deliver exceptional customer service
- Raise & dispatch service requests for our key contracts
- Provide accurate and detailed data into Work Management System
- Manage competing priorities
- Contribute to the success of our business

**You will have**
- Customer service or contact centre experience
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to navigate through systems and follow process

**_Above all, you’ll have a strong work ethic, a positive attitude, and desire to provide high quality outcomes for our customers. _**

This role will commence on **Monday 13 **th **January 2025 **. Training will be provided in our North Ryde Office from Monday to Friday, 9AM - 5PM for approx. 4 weeks.

You will be available to work on rotating roster from 5AM - Midnight (Monday - Sunday).

**Why work for us?**

Working for the Downer Group, means every day you will be **enabling our communities to thrive **. With a bright future ahead of us, you find purpose here and can directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:

- Opportunities for training and development to support your career.
- Internal career opportunities across the Downer Group business.
- Highly competitive employee exclusive discounts and benefits scheme.
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.

**How to apply



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