Head of Customer Service

4 months ago


North Ryde, Australia FREEDOM Furniture Full time

Who we are
Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone.
Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow, through problem-solving, collaboration and hard work. We're design-led, passionate and constantly evolving.
We want you to be part of our journey, so pull up a chair, and find out what it means to work in our Customer Service team.

What you'll be doing
This role is directly responsible for the end to end customer service experience. The key responsibilities of the role include:

- Build, in-conjunction with key stakeholders, a compelling omnichannel customer service model that aligns to the brand values and grows customer service metrics and sales.
- Set and maintain customer initiatives to deliver high levels of customer satisfaction across all areas of the operation
- Identify opportunities to improve the customer journey, in particular post-purchase. Bring together experience, analysis, feedback and initiative, to develop and implement creative solutions
- Responsible for KPI's across response times, returns and rectifications and effective management of good faith payments, ACCC and state-based consumer tribunal investigations
- Being the advocate for the ‘Voice of the Customer' program for Retail Operations and assisting the GM Retail and the Regional Managers in driving engagement and continuous improvements in our NPS results

Who you are
- Minimum 5+ years customer care team experience
- Strong business management understanding of customer journeys and demonstrated experience in impacting these measures.
- Demonstrated experience in project and change management
- Proven success in planning, developing and executing
- Experience with Zendesk and Qualtrics preferred
- Tertiary Degree

Perks of the job
- A Competitive Salary + Superannuation
- Limitless career growth opportunities - A development plan built around your goals and beyond. We offer access to internal and external training programs A career with Freedom can take you anywhere.
- 25% staff discount across all Freedom products, including sales prices.
- Work in a friendly and supportive environment.
- Hybrid working arrangements

Have a voice, make an impact, and find your seat at Freedom.

Freedom to grow. Freedom to think. Freedom to be.



  • North Ryde, Australia Downer Group Full time

    **A new name, a bright pathway ahead** Part of Downer Group, our newly formed Social Infrastructure and Citizen Services business unit brings amazing capability to the people of Australia and what matters most to them. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and...

  • Customer Service Agent

    5 months ago


    North Ryde, Australia FREEDOM Furniture Full time

    Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow,...


  • North Ryde, Australia Aristocrat Full time

    **Summary**: At Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day! We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational...

  • Head of Civil Atc

    2 months ago


    North Ryde, Australia ROHDE & SCHWARZ GmbH & Co. KG Full time

    **Your tasks**: - The Head of Civil Air Traffic Control (ATC) is the senior role responsible for the business development and sales successes of Rohde & Schwarz Australia within the Civil Air Traffic Control market throughout Australia, New Zealand and the Pacific. - The Head of Civil ATC is the Account leader for all ANSPs within R&S Australia’s...

  • Head of Dropship

    4 months ago


    North Ryde, Australia FREEDOM Furniture Full time

    Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow,...

  • Head of Finance

    4 months ago


    North Ryde, Australia Foxtel Full time

    **Head of Finance - Technology**: **Job no**: 3376 - **Work type**: Full time - **Location**: North Ryde - **Categories**: FinanceOur Commercial Finance team operate in a fast-paced, ever-evolving and inherently complex industry. We have built a commercial partnering capability where our teams are embedded in the business, providing a ‘seat at the table’...

  • Head of Dropship

    6 months ago


    Ryde, Australia Frontline Recruitment Full time

    **About the company**: A true leader in the furniture space, this retail organisation is about customer first interactions at all times, making them the success they have proven and continue to be. Due to internal movement, this rare opportunity for a Head of Dropship has become available to lead the team to continued evolution in the industry. **About the...


  • North Ryde, New South Wales, Australia Linde Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Officer to join our team at Linde. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner, providing accurate...


  • North Ryde, Australia BD Full time

    Job Description Summary Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination...


  • North Ryde, Australia BD Full time

    Job Description Summary Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination...


  • North Ryde, New South Wales, Australia Linde Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Officer to join our team at Linde. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through prompt and professional responses to customer inquiries.Key ResponsibilitiesRespond to customer inquiries in a timely...


  • North Ryde, New South Wales, Australia Mad Mex Full time

    {"title": "Customer Service Representative", "subtitle": "Join Mad Mex as a Customer Service Representative and be part of a fun and dynamic team!", "content": "As a Customer Service Representative at Mad Mex, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable dining experience.Key...


  • North Ryde, New South Wales, Australia Mad Mex Full time

    {"title": "Customer Service Representative", "subtitle": "Join Mad Mex as a Customer Service Representative and be part of a fun and dynamic team!", "content": "As a Customer Service Representative at Mad Mex, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable dining experience.Key...


  • North Ryde, Australia Greencross Pet Wellness Company Full time

    **Company Description** Greencross is Australia’s largest integrated pet wellness organisation; with a network of retail stores (Petbarn), veterinary practices (Greencross Vets), and our Animal Emergency Hospitals. Our purpose is to make our world a happier place through the love of pets. We are looking for team members who achieve outstanding results,...


  • North Ryde, New South Wales, Australia St Full time

    Join Our Team at St GeorgeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service and support to clientsRespond to...


  • North Ryde, Australia ROHDE & SCHWARZ GmbH & Co. KG Full time

    **Your tasks**: - Process business transactions such as issuing delivery notes, generating and sending customer invoice, raising purchase orders, and processing supplier invoices - Provide administrative support by preparing & sending correspondence, reports, quotations & tenders to clients - Conduct operational tasks such as job file logging, maintenance...


  • North Ryde, New South Wales, Australia pinkcallers Full time

    Customer Service Representative OpportunityWe are seeking highly motivated and enthusiastic Customer Service Representatives to join our team at PinkCallers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, or chat.Key Responsibilities:Respond to customer inquiries and...


  • North Geelong, Victoria, Australia APCO Service Stations Full time

    About the roleOur Cafe team members are the face of APCO Service Stations, providing exceptional customer service and a unique experience for our customers. We're looking for two staff members, one for morning/afternoon and another for night shifts, to join our cafe team as all-rounders.Key responsibilities include:Providing outstanding customer service and...


  • North Ryde, New South Wales, Australia Mad Mex Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative at Mad Mex. As a key member of our food service team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesFood Preparation and Service:...


  • North Ryde, New South Wales, Australia Assetlink Full time

    About AssetlinkAssetlink is a leading facilities management services provider with a workforce of 2500 across Australia and abroad. Our team is dedicated to delivering exceptional customer experiences and building a positive, inclusive culture.The RoleWe are seeking a highly motivated and enthusiastic Customer Service Team Member to join our team at...