Customer Service Representative

5 months ago

North Ryde, Australia Aristocrat Full time

**Summary**:
At Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems.

Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational platforms and market leading services to our customers. The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business solutions as well as training and technical support.

**What You'll Do**:
You will also be responsible for updating and monitoring all service jobs in Salesforce, provide key metric reports for customers and monitoring our call system.

Specifically, you will:

- Create and allocate all service jobs through Salesforce to the relevant technician
- Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured
- Reporting and monitoring of service calls, open call reports and contract reports
- Update customer database as to maintain accurate information
- Follow up and report of job status to the customer as required

**What We're Looking For**:

- Epic customer service skills
- Call centre experience will be highly regarded
- An ability to build strong relationships with stakeholders
- Experience in the gaming industry or a interest in it would be highly regarded
- A good understanding of Microsoft Office suite
- Experience using Salesforce would be highly regarded but not a must
- The ability to be think on your feet and learn quickly
- You are a team play and love to work in a collaborative fast paced environment

We work flexibly here at Aristocrat and have a hybrid work model. This role will be based out of our head office in North Ryde with free onsite parking provided, you will have the flexibility to work in the office and from home.

LI-MS1

**Company Summary**:
**About Anaxi**

Anaxi is Aristocrat Leisure Limited’s (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered by the world’s greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally. Anaxi: Experience Entertainment.

**About Aristocrat**

Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.

**Our Values**:

- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen

**Travel Expectations**: None

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