Customer Support Consultant
5 months ago
Who we are
Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone.
Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow, through problem-solving, collaboration and hard work. We're design-led, passionate and constantly evolving.
Through your customer service skills and product knowledge you will provide a personalised experience for customers, persevering with and maximising every sale and resolving any service or product related issues.
We want you to be part of our journey, so pull up a chair, and find out what it means to work in our Customer Service team.
What you'll be doing
- End to end management of the following claims;
- Property claims (caused by freedom actions or prodcuts0)
- Injury claims (caused by freedom product)
- Taking accountability and ownership of the end to end management of the claim, by communication to customers and building strong rapport, delivering exception service through the entire claims.
- Effectively deal with customer enquires about deliveries, collections, back orders, returns, refunds, spare parts and repairs, etc. in line with freedom's Customer Service policies and procedures
- Liaise with the Products Department, Suppliers and freedom stores for stock availability or order status updates
- Be familiar with the selling systems, ecommerce platform, store Point Of Sale and payment service providers.
- Navigate existing information and customer details (CRM, knowledge base) to formulate a holistic view of the scenario.
- Respond appropriately to customer requirements and identify relevant options.
Who you are
- High degree of exposure to a customer service environment
- A good knowledge of the freedom product range to be able to recommend products and respond to product enquiries.
- Excellent verbal and written communication
- Great time management and attention to detail skills.
- Positive and 'can do' attitude.
Perks of the job
- Working from home options once you have your feet under the desk.
- 25% staff discount across all Freedom products including sales prices.
- Work with a great and collaborative team.
Have a voice, make an impact, and find your seat at Freedom.
Freedom to grow. Freedom to think. Freedom to be.
-
Customer Support Consultant
5 months ago
North Ryde, Australia New Horizons Full time**Customer Support Consultant (Excellence Centre Champion)** Requisition ID: req7656 Employment Type: Permanent Full-Time As the** Customer Support Consultant**, you’re the first point of contact for customers seeking advice on New Horizons’ services and support. You will support the customer on their journey to help them engage with the right kind of...
-
Support Consultant
5 months ago
North Ryde, Australia Pronto Software Full timeAbout the position About our Support Consulting opportunity: Want to grow your career developing Customer Support outcomes with your excellent customer service skills and varied customer base? How about in a well-established and mature Software Development and vendor Company with more than 1500 clients? Support and collaboration with your...
-
Customer Support Specialist
3 weeks ago
North Ryde, New South Wales, Australia Pronto Software Full timeAbout the RoleAs a Support Consultant at Pronto Software, you will be responsible for providing first and second-level support services to our customers primarily through email and telephone, but also at the customer site. You will work closely with our Professional Services and Business Solutions consultants to deliver exceptional customer experiences.Key...
-
Customer Support Specialist
3 weeks ago
North Ryde, New South Wales, Australia Pronto Software Full timeAbout the RoleWe are seeking a skilled Customer Support Specialist to join our team at Pronto Software. As a Support Consultant, you will provide first and second-level support services to our customers, primarily through email and telephone, but also at the customer site.Your problem-solving skills and experience in ERP modules will be essential in this...
-
Customer Support Specialist
3 weeks ago
North Ryde, New South Wales, Australia Pronto Software Full timeAbout the RoleWe are seeking a skilled Customer Support Specialist to join our team at Pronto Software. As a key member of our Support Consulting team, you will be responsible for providing first and second level support services to our customers primarily by email and telephone, but also at the customer site.Using your knowledge of business processes,...
-
Customer Support Specialist
2 weeks ago
North Ryde, New South Wales, Australia Pronto Software Full timeAbout the RoleAs a Support Consultant at Pronto Software, you will be responsible for providing first and second-level support services to our customers primarily through email and telephone, as well as at the customer site. Your problem-solving skills and experience in ERP modules will be essential in this role.Key ResponsibilitiesTriage and review reported...
-
Customer Support Specialist
3 weeks ago
North Ryde, New South Wales, Australia Pronto Software Full timeAbout the PositionAbout our Technical Support opportunity:Want to grow your career developing Customer Support outcomes with your excellent customer service skills and varied customer base?How about in a well-established and mature Software Development and vendor Company with more than 1500 clients?Support and collaboration with your team-mates? We're a...
-
Support Consultant
5 months ago
North Ryde, Australia Pronto Software Full timeAbout the position About our Support Consulting opportunity: Want to grow your career developing Customer Support outcomes with your excellent customer service skills and varied customer base? How about in a well-established and mature Software Development and vendor Company with more than 1500 clients? Support and collaboration with your team-mates?...
-
Customer Support Specialist
3 weeks ago
North Ryde, New South Wales, Australia Pronto Software Full timeAbout the RolePronto Software is seeking a skilled Customer Support Specialist to join our team. As a key member of our Support Consulting team, you will be responsible for providing first and second-level support services to our customers. This will involve troubleshooting and resolving technical issues, as well as providing training and consulting services...
-
Sales and Customer Service Consultant
3 weeks ago
North Ryde, New South Wales, Australia Medibank Private Limited Full timeAbout the Role:We're seeking a highly skilled and customer-focused Sales and Customer Service Consultant to join our North Ryde store. As a Local Community Consultant, you'll play a pivotal role in bringing Medibank products and services to your local community.Your Key Responsibilities:Provide exceptional customer service and support to customers in-store,...
-
Nccc Customer Service Consultant
5 months ago
North Ryde, Australia Downer Group Full timeOur Customer Service Consultants will work within flexible working arrangements. Full training and professional development opportunities. We currently have 3 vacancies open and are looking for someone who can work afternoon shifts As a key member of our growing team, you will be primarily responsible for: - Managing customer enquiries and requests -...
-
Nccc Customer Service Consultant
5 months ago
North Ryde, Australia Downer Group Full timeOur Customer Service Consultants will work within flexible working arrangements. Full training and professional development opportunities. We currently have 1 vacancy open and are looking for someone who can work: - Day Shift, shifts Monday to Friday and up to 12.30 Saturday As a key member of our growing team, you will be primarily responsible for: -...
-
Customer Support Specialist
1 day ago
North Ryde, New South Wales, Australia Pronto Software Full timeAbout the OpportunityWe are seeking a skilled Customer Support Specialist to join our NSW Branch in North Ryde. As a key member of our team, you will provide exceptional customer service and support to our clients located in New South Wales.Job DescriptionThe successful candidate will be responsible for delivering first and second-level support services to...
-
Sourcing Consultant
7 months ago
North Parramatta, Australia HealthcareLink Support Full timeWe are currently seeking a Client relationship and Candidate sourcing consultant on a permanent full time basis, working Monday to FridayDo you love communicating with a wide variety of people? Enjoy the challenge of hunting for niche skill sets, and collaborating with professionals through their career journey? Do you have an eye for detail, coordination,...
-
Support Specialist
1 month ago
North Ryde, New South Wales, Australia Pronto Software Full timeAbout the PositionAbout our Support Consulting OpportunityWant to grow your career developing customer support outcomes with your excellent customer service skills and a diverse customer base?Join a well-established and mature software development and vendor company with over 1500 clients.Collaborate with your team-mates in a friendly and supportive...
-
Support Specialist
4 weeks ago
North Ryde, New South Wales, Australia Pronto Software Full timeAbout the RoleWe are seeking a skilled Support Consultant to join our team at Pronto Software. As a Support Consultant, you will play a critical role in providing first and second-level support services to our customers, primarily through email and telephone, but also at the customer site.Your Key ResponsibilitiesTriage and review reported issues to ensure...
-
Support Specialist
4 weeks ago
North Ryde, New South Wales, Australia Pronto Software Full timeAbout the RoleWe are seeking a skilled Support Consultant to join our team at Pronto Software. As a Support Consultant, you will play a critical role in providing first and second-level support services to our customers, primarily through email and telephone, but also at the customer site.Your Key ResponsibilitiesTriage and review reported issues to ensure...
-
Support Specialist
1 month ago
North Ryde, New South Wales, Australia Pronto Software Full timeAbout the RoleWe are seeking a highly skilled and motivated Support Consultant to join our team at Pronto Software. As a Support Consultant, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTriage and resolve customer issues in a timely and professional mannerProvide technical support...
-
Support Specialist
4 weeks ago
North Ryde, New South Wales, Australia Pronto Software Full timeAbout the RoleWe are seeking a highly skilled and motivated Support Consultant to join our team at Pronto Software. As a Support Consultant, you will be responsible for providing first and second-level support services to our customers, primarily through email and telephone, but also at the customer site.Key ResponsibilitiesTriage and review reported issues...
-
Customer Support Officer
5 months ago
North Ryde, Australia Idameneo (No.789) Ltd Full timeOne of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and...