Customer Service

2 months ago


North Ryde, Australia Miller Leith Full time

Join a global employee-first organisation supporting with customer service operations

The Company: 

Our client, a global leader based in Germany, specialises in innovative water filtration solutions across the ANZ region. They offer a diverse range of products, including pitchers, bottles, and under-sink systems, ensuring superior water quality through proprietary filtration technology. The company is widely accessible in Australia through various retail outlets and online platforms, prioritising first-class customer service backed by decades of expertise.

The Role:

  • Addressing customer inquiries and maintaining accurate CRM records
  • Managing system interface issues and overseeing product returns
  • Collaborating with cross-functional teams to ensure seamless operations
  • Handling the entire order process, including communicating changes to purchase orders
  • Coordinating with a 3PL warehouse to ensure order consistency and meet service level agreements (SLAs)
  • Managing e-Commerce orders in the Sage system
  • Engaging actively with customers and consumers via phone in a fast-paced environment
  • Utilising critical thinking to solve problems and adapt to changing circumstances

 Skills & Experience:

  • Strong customer service acumen with a positive, friendly demeanour and eagerness to learn 
  • Dynamic and adaptable emerging professional with experience in order fulfillment and 3PL operations
  • Intermediate Excel skills, including basic formulas, formatting, filtering, and analytics
  • Ability to prioritise tasks, work independently, and think quickly to resolve issues

Benefits:

• Free Parking on site
• Hybrid working model
• Opportunities for career progression
• Positive workplace culture

For more information:

For a brief, confidential discussion about this role or your next career move, please contact Anna Alexandrou: anna@millerleith.com.au

Consultant

rebecca.wilson@millerleith.com.au

Reference number: BH-5796-1
Profession:AdministrationCustomer Support

Company: Miller Leith
Date posted: 25th Oct, 2024



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