Front Office Supervisor

5 months ago

Perth, Australia Marriott International, Inc Full time

**Job Number** 24014289

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Front Office Supervisor**
- Beautiful location on the Elizabeth Quay waterfront
- Training and Career Development opportunities within an international brand
- Discounts on hotel rooms and food and beverage within Marriott
- Discounts on retail venues around the location
- Recognition and wellbeing programs
- Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Parental Leave
- Free Employee Meals

**About the Company**

Owned by multinational developer, Far East Consortium, The Ritz-Carlton, Perth is a prominent anchor point within Perth’s Elizabeth Quay development. Sitting just 30 metres from the waterfront, the 205-room hotel occupies a 28-storey tower, which also includes a selection of impressive residential apartments. The Ritz-Carlton, Perth, together with The Towers at Elizabeth Quay, an upscale residential development located beside the hotel, sits atop exclusive retail space, fine-dining experiences, and waterfront access. The Ritz-Carlton, Perth also offers guests world-class amenities, including four distinctive restaurants and bars. The hotel is also ideally positioned to accommodate conference and meeting space demand in the city with 2,000 square metres of conference space, including a spacious 572 square metres ballroom fitted with the latest AV technology. Other facilities at the hotel include a Fitness Centre, which offers a gym, spa, and outdoor infinity swimming pool, while an open-roof courtyard with tropical, landscaped gardens creates a resort feel in a bustling city.

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the founda

  • Front Office Supervisor

    4 weeks ago

    Perth, Western Australia Marriott Full time

    Front Office Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Four Points by Sheraton Perth. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and leading a team of front office...

  • Front Office Supervisor

    5 months ago

    Perth, Australia Crown Perth Full time

    **Front Office Supervisor - Crown Towers Perth** - At Crown Perth memorable experiences are created when we work together. As a Front Office Supervisor you will be responsible for supervising the daily operations of the Front Desk while ensuring maximum guest satisfaction and maintaining professional standards. Reporting to the Front Office Manager, you will...

  • Front Office Supervisor

    3 weeks ago

    Perth, Western Australia Marriott International Full time

    About the RoleWe are seeking a highly skilled and motivated Front Office Supervisor to join our team at the Westin Perth Hotel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesManage the front office operations, including...

  • Front Office Supervisor

    1 week ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for ensuring a seamless and personalized experience for our guests. As a Front Office Supervisor, you will be the first point of contact for our guests, handling check-ins, check-outs, and resolving any issues that may arise.Key Responsibilities:Manage the front desk...

  • Front Office Supervisor

    4 weeks ago

    Perth, Western Australia Marriott International Full time

    About the RoleWe are seeking a highly skilled and motivated Front Office Supervisor to join our team at the Westin Perth Hotel. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesManage the check-in and check-out process for hotel...

  • Front Office Supervisor

    4 weeks ago

    Perth, Western Australia Marriott International Full time

    About the RoleWe are seeking a highly skilled and motivated Front Office Supervisor to join our team at Marriott International. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesManage the check-in and check-out process for hotel...

  • Front Office Supervisor

    5 days ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Manage the front desk operations, including check-in, check-out, and guest services.Supervise a team of front desk staff, providing guidance and support to ensure...

  • Front Office Supervisor

    7 days ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Manage the front desk operations, including check-in, check-out, and guest services.Provide excellent customer service, responding to guest inquiries and resolving...

  • Front Office Supervisor

    3 weeks ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes. As a Front Office Supervisor, you will be the face of our hotel, providing warm and welcoming service to our guests, and ensuring that their stay with us is nothing...

  • Front Office Supervisor

    4 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 23115559 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Four Points by Sheraton - where timeless classics are integrated with modern...

  • Front Office Supervisor

    1 week ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Manage the front desk operations, including check-in, check-out, and guest services.Provide excellent customer service, responding to guest inquiries and resolving...

  • Front Office Supervisor

    1 month ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Manage guest accounts and resolve any related issuesRepresent the hotel in resolving guest complaints and concernsTake reservations and implement...

  • Front Office Supervisor

    3 weeks ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Manage guest arrivals and departures, ensuring a warm and welcoming experienceMaintain accurate guest records and resolve any issues...

  • Front Office Supervisor

    1 month ago

    Perth, Western Australia Marriott Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at The Ritz-Carlton Perth. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesProcess all guest check-ins, verifying guest identity...

  • Front Office Supervisor

    1 month ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24171900 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Four Points by Sheraton - where timeless classics are integrated with...

  • Front Office Supervisor

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24034402 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Front Office Supervisor

    4 months ago

    Perth, Australia MINOR Hotels Full time

    We are currently looking for a dedicated and professional Front Office Supervisor to join our team at Oaks Perth Hotel on a full time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences. **Key...

  • Front Office Supervisor

    1 month ago

    Perth, Australia Marriott Full time

    Job Number 24171900Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFour Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is...

  • Front Office Supervisor

    4 weeks ago

    Perth, Australia Marriott Full time

    Additional Information Part timeJob Number 24171900Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFour Points by Sheraton - where timeless classics are integrated with...

  • Front Office Supervisor

    5 months ago

    Perth, Australia The Ritz-Carlton Full time

    **Job Description**: **Job Number** 23128566 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **FRONT OFFICE SUPERVISOR** - Beautiful location on the...