Front Office Supervisor

3 weeks ago

Perth, Australia Marriott International, Inc Full time

**Job Number** 24169395
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

**Front Office Supervisor**
- Beautiful location on the Elizabeth Quay waterfront
- 5 minutes walk from Elizabeth Quay station and close to public transport
- Free Employee Duty Meals
- Free breakfast cereal, coffee and tea throughout the day
- Discounts on hotel rooms and food and beverage with Marriott Internationally
- Discounts on retail venues around the location
- Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
- Recognition and wellbeing programs
- Training and Career Development opportunities within an international brand
- Employee activities and celebrations throughout the year

**About the Role**

**Duties**

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**Skills & Experience**
- Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
- I’m Alert Food Safety Certification (from City of Perth)
- Experience working in customer service role preferable
- Passion for customer service
- Unrestricted working rights for Australia
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

  • Front Office Supervisor

    4 weeks ago

    Perth, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Perth*** **Rooms*** **Job Grade**: Full Time **About Pan Pacific Hotels Group** With over 40 Hotels, Resorts, and Serviced Suites worldwide, at Pan Pacific Hotels Group our guests and associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific...

  • Front Office Supervisor

    4 weeks ago

    Perth, Australia Crown Perth Full time

    Front Office Supervisor - Crown Towers Perth At Crown Perth memorable experiences are created when we work together. As a Front Office Supervisor you will be responsible for supervising the daily operations of the Front Desk while ensuring maximum guest satisfaction and maintaining professional standards. Reporting to the Front Office Manager, you will be...

  • Front Office Supervisor

    3 days ago

    Perth, Australia Crown Perth Full time

    At Crown Perth memorable experiences are created when we work together. As a **Front Office Supervisor **you will be responsible for supervising the daily operations of the Front Desk while ensuring maximum guest satisfaction and maintaining professional standards. Reporting to the Front Office Manager, you will be responsible for managing the shift ensuring...

  • Front Office Supervisor

    4 weeks ago

    Perth, Australia MINOR Hotels Full time

    We are currently looking for a dedicated and professional Front Office Supervisor to join our team at Oaks Perth Hotel on a full time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences. **Key...

  • Front Office Supervisor

    3 weeks ago

    Perth, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Front Office Supervisor

    4 weeks ago

    Perth, Australia Holiday Inn Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Office Supervisor who can take ownership of delivering a memorable guest experience while also leading a team of Guest Service Agents, while driving daily operations of the Front Office. Whether our guests are traveling on business...

  • Front Office Supervisor

    4 weeks ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 23203576 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Front Office Supervisor** - Beautiful location on the Elizabeth Quay...

  • Front Office Supervisor

    3 weeks ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24182545 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Front Office Supervisor** - Beautiful location on the Elizabeth Quay waterfront - 5...

  • Front Office Manager

    3 weeks ago

    Perth, Australia Novotel Vines Resort Swan Valley Full time

    **Job Description**: We are currently seeking to employ a Front Office Manager to join our Rooms Division Team. We are looking for an experienced, outgoing and passionate natural leader to join us as Front Office Manager. You will be responsible for setting up the Front Office Department and its team and lead it to success. Reporting to the General...

  • Front Office Supervisor

    4 weeks ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24146434 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Front Office Supervisor** - Beautiful location on the Elizabeth Quay waterfront -...

  • Front Office Supervisor

    4 weeks ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 23085064 **Job Category** Rooms & Guest Services Operations **Location** Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **We want YOU to create exceptional guest experience and outstanding service.** Aloft Perth is located...

  • Front Office Manager

    3 weeks ago

    Perth, Australia Hyatt Regency Perth Full time

    Summary **About Hyatt Regency** Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax. **About the Role** At Hyatt, we believe our guests select Hyatt because of...

  • Hotel Opportunities

    3 weeks ago

    Perth, Australia Crown Perth Full time

    At Crown Perth memorable experiences are created when we work together. As a Front Office Clerk, you will be responsible for all activities relevant to the Front Desk and for delivering a quality customer service experience. Reporting to the Duty Manager, you would perform check-in and check-out duties, foreign exchange, assist with inquiries, clerical...

  • Front Office Assistant

    4 weeks ago

    North Perth, Australia SZ AU Full time

    We are looking for a front office assistant to join our dynamic team. We will also consider an office junior. As a Front Office Assistant you will: - Engage with clients to offer assistance and up/cross-sell products and services - Support the resolution of clients queries - Prepare orders and issuing invoices - Have passion for customer service - Possess...

  • Front Office Assistant

    6 hours ago

    Perth, Western Australia Turner & Townsend Full time

    We are seeking a highly organized and detail-oriented individual to join our team as an Front Office Assistant. In this role, you will be responsible for providing exceptional administrative support to our staff and ensuring the smooth operation of our office.The ideal candidate will have excellent communication skills, both written and verbal, and be able...

  • Front Office Assistant

    4 weeks ago

    North Perth, Australia SZ AU Full time

    We are looking for a front office assistant to join our dynamic team. As a Front Office Assistant you will: - Engage with clients to offer assistance and up/cross-sell products and services - Support the resolution of clients queries - Prepare orders and issuing invoices - Have passion for customer service - Possess excellent communication skills - Have...

  • Assistant Front Office Manager

    3 weeks ago

    Perth Eastern Suburbs, Australia Residence on Langley Park Pty Ltd Full time

    To assist Front Office Manager in the smooth and efficient running of the Front Desk operation, ensuring maximum guest satisfaction and be responsible for the overall protection of residence property and to ensure the safety and security of guests and employees during shifts. - Conducts daily pre-shift briefings to employees on room occupancy, arrival and...

  • Floor Supervisor

    23 hours ago

    Perth, Australia 6 Head Full time

    6HEAD will be the newest restaurant in a well-established boutique hospitality company located in the heart of **Perth**. Now we are looking for you! You’ll be someone who excels and enjoys serving large cover numbers while still maintaining uncompromising service standards. We need a motivated and enthusiastic **Floor Supervisor **to come on board,...

  • Front Office/treatment Coordinator

    3 weeks ago

    Perth, Australia Accent Dental Care Full time

    **Are you looking for a new opportunity to grow personally and professionally?** **Are you passionate about dentistry and putting a smile in someone's life?** If yes, read on **Front Office Coordinator/Treatment Coordinator Part-Time or Full-Time** A great opportunity has become available to join our exceptional and experienced front office team, as we...

  • Front Office and Housekeeping Assistant

    7 days ago

    Perth, Western Australia Discovery Parks Full time

    Job DescriptionWe are seeking a highly motivated individual to fill the role of Front Office and Housekeeping Assistant. The successful candidate will be responsible for providing excellent customer service, managing reservations and accounts, and maintaining a high standard of cleanliness throughout the park.Key Responsibilities:Provide exceptional customer...