Group Hotel Services Manager

3 weeks ago

Gold Coast, Australia Infinite Aged Care Full time

Immediate Start - Brisbane, Gold Coast, Sydney or Adelaide home base options
- Highly collaborative, hands on and driven leader needed to achieve national operational outcomes
- Strong leadership and management skills are essential

**_
Infin8care’s Opportunity _**
- Coach and mentor 3 direct reports and indirectly oversee teams of Chef Managers, Hotel Services Team Leaders and other Hotel Services staff members across a national portfolio.
- Understand changes within the Aged Care standards and be able to take Infinite Care well beyond the minimum standards set by the regulator.
- Be accountable for an operating and capital budget of approximately $15M across food costs, hotel services equipment and supplies.
- Work in a highly collaborative manner with other operational leaders, corporate functions, people & culture, and external vendors to achieve agreed business outcomes.
- Identify and contribute to overall business improvement and process optimisation efforts including system implementation and project-based initiatives.
- Lead by example and be a highly visible leader who leads the team from the front.

**_ About You_**
- Strategic thinker who is skilled at translating integrated business plan and service expectations into operational excellence across multi-site and state portfolios.
- Strong leadership and management skills are essential - you are an inclusive leader.
- Thorough understanding of how sector regulatory and compliance changes need to underpin operational protocols, ways of working and achieve operational outcomes.
- Extensive experience in hospitality management is essential which compliments your tertiary qualifications in Hospitality Management, Hotel Management and/or Food services.
- Experience in the aged care sector (including the unique needs and challenges of elderly residents) or in healthcare management with a focus on elderly care is highly desirable.
- Problem-Solving and Decision-Making: Our Group Hotel Services Manager must be skilled in analysing complex situations, making informed decisions, and implementing effective solutions at scale.
- The ability to manage budgets, allocate resources effectively, and control expenses is essential for this role whilst partnering with corporate functions to achieve.
- Strong verbal and written communication skills are necessary for interacting with our multi-cultural staff, residents, families, and other stakeholders.

**_ Benefits - Why work for us?_**
- Employee benefit programs including Fitness Passport to promote wellbeing. Discounted gym and pool access for members and their families to over 1700 fitness facilities across Australia - Fitness Passport.
- Company feedback programs: highlight what is important to you in your workplace.
- Ability to earn more $$ with our internal employee referral program - which is unlimited on referral numbers
- Access to confidential support services and an excellent Employee Assistance Program

**_Who are we?_**

We are a rapidly growing national residential aged care provider, with over 30 years’ experience in providing quality individualised care to ageing residents.

We offer employees the opportunity to broaden their skills and achieve their potential whilst at the same time create a home away from home for our residents and their loved ones.

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