Hotel Guest Service Agent

5 months ago

Gold Coast, Australia Echo Entertainment Group Full time

There has never been a better time to join The Star Gold Coast team within our Hotel Department

A great opportunity has arisen to join the Hotel team at the Dorsett Hotel as a Hotel Guest Service Agent . In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay.

What are we looking for?

Extensive guest service experience in Front Office/Guest Services Previous experience in a 5-star establishment advantageous Good keyboard skills with knowledge of hotel check-in systems (Opera Cloud highly regarded) A high level of proficiency with Microsoft Office (Word/Excel/Access) The ability to speak a second language (highly regarded but not essential) Sound knowledge of the local area and surrounds Outstanding presentation and communication skills Flexibility to work across a 24/7 roster

What can we offer you?

FREE buffet meal with a new menu every day at our Employee Dining Room Uniform laundered and ready for you daily on property Penalty rates apply for evenings, weekends and public holidays Rosters confirmed in advance and available direct to your mobile 30% staff discounts across our award-winning venues on all 3 of our properties Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships The Star is an Employer of Choice for Gender Diversity awarded by WGEA Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous Opportunity to join an established and large team, with endless career growth to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About us

The Star Gold Coast offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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