Key Account Manager

4 days ago

Mascot, Australia C.H. Robinson Full time

As one of the largest global third-party logistics (3PL) providers, C.H. Robinson helps organisations around the world get the products they need, where and when they need them. We are the Oceania Region of C.H. Robinson’s Global Forwarding Division, with offices in Australia and New Zealand. We bring together our team of experts to solve logistic challenges in our core services of Sea Freight, Air Freight, Domestic Freight and Customs Brokerage.

The **Key Account Manager (KAM)** is responsible for managing retention and driving growth within a portfolio of high profile, high value accounts.

As the primary point of accountability, the **KAM** is responsible for customer advocacy, driving continuous improvement and collaborating to deliver on customer commitments, using their broad understanding of C.H. Robinson’s (CHR’s) industry leading modes, services, products, technology and people.

**Location**:
Mascot, Sydney office. A **hybrid, flexible work** arrangement applies.

**Preferred experience / qualifications**:

- At least 5 years Freight Forwarding or Logistics industry experience
- A demonstrable track record of customer relationship management
- Commercial acumen and an understanding of supply chain and logistics business requirements
- Excellent verbal, written communication and presentation skills
- Intermediate-Advanced MS Office Skills
- Able to travel domestically as required
- Ability to multi-task, prioritize and manage time effectively

LI-Hybrid

**Benefits**

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

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