Key Account Manager

4 weeks ago

Mascot, Australia DSV Full time

**DSV Air & Sea is truly a global player offering services worldwide. Operating as the third largest global supplier of Transport & Logistics in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration - we are One DSV**

The main focus of this role is to manage and develop key accounts as assigned by the Manager, Key Account Management. Manage & build relationships, account development and contribute to the overall profitability of DSV. With an emphasis on discovering your potential and determination to connect with your fellow forwarders, this is an opportunity for you to thrive in a close and supportive team environment, valuing active listening and diversity of thinking.

**What you will be required to do (but not limited to)**:

- Establish and Maintain an effective customer management plan that includes a formalised review structure and business plan for each assigned client
- Develop new business opportunities and continually seek to expand DSV's share of our customer's business
- Work pro-actively with their assigned key accounts to improve our customer's awareness of 'Value Add's'
- Assemble rate proposals and support Tender Management for all assigned key customers
- Maintain customer rate cards and organisational information in CargoWise One (CW1)
- Support operational stakeholders in developing IOP's & SOP's through your sound knowledge of customer requirements
- Conduct customer visits & arrange monthly and/or quarterly business reviews
- Engage with Senior Management and key stakeholders acorss DSV to ensure best-in-class customer service
- Maintain meaningful, transparent relationships with customers across multiple levels
- Identify, research, and work collaboratively with DSV stakeholders to resolve customer issues
- This is a true "farming" role in all aspects of the term

**About You**:

- Five years experience in international freight forwarding & Account Management or Customer Care
- CargoWise One experience is essential
- Experience in managing and developing key accounts
- Proficient verbal & written communication skills
- Experience utilising Microsoft Office Applications

**Why work with DSV?**

**Truly global**

We'll give you 75,000 colleagues in 90 countries all over the world. We're a global family.

**Ownership**

We'll encourage you to act as if DSV was your own business. Our local branches work very autonomously, and decisions are made close to the customer. This is what makes us unique, agile, and strong.

**Performance**

You'll join a group of highly dedicated people who strive to improve every day. If you like a challenge and a constantly changing environment then join us.

**Learning**

Our DSV academy will give you access to knowledge and training which will allow you to grow and influence the path of your career. We want you to realise your potential and reach your career goals.

**We grow together**

You'll be part of a genuinely fast-growing company. We started our journey in 1976, and since then we have expanded our market share immensely. But we have only just begun - the most exciting time to join DSV is now

**Informal environment**

You'll be part of a dynamic and informal environment, where people speak their minds. This allows us to move fast, stay ahead and face challenges head-on. This is the DSV way.

**Empowerment**

We'll empower you to make a difference. We believe that people do great things, when they are given the opportunity and support they need to succeed. We trust in people.

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