Service Desk Officer

1 week ago

Stirling, Australia The City of Stirling Full time

Corporate Services | Main Administration Building, 25 Cedric Street
- Closing date: 19/02/2024**Service Desk Officer**
- **Temporary contract until end of August 2024**:

- **Free onsite fitness facilities | Free parking | On-site staff cafe**:

- **Annual leave loading and employer matched super contributions matching up to 6%**

Are you passionate about providing exceptional customer service and solving technical challenges? Look no further We are seeking a dedicated and skilled Service Desk Officer to join our dynamic team.

**About Us**

The Corporate Services Directorate delivers essential support services, based on specialized knowledge, best practices, and technology to serve internal customers and the community.

The Directorate is committed to partnering with the business to provide high-level strategic support ensuring the ongoing wellbeing of the organisation and its people.

**About the Position**

Are you passionate about delivering exceptional IT support and assisting internal stakeholders? Look no further The City’s Corporate Information Services (CIS) team is currently seeking a skilled Service Desk Officer to join us on a maximum term contract until end of August 2024.

At City of Stirling, our CIS team plays a vital role in managing the City’s Information and Communication technology solutions. As a Service Desk Officer, you’ll be at the forefront of providing top-notch support to our internal users.

**Key Responsibilities**

The duties of the Service Desk Officer will include but are not limited to:

- **First Point of Contact**:Be the friendly face (or voice) that our users turn to when they need assistance. Handle incoming inquiries, incidents, and requests promptly and professionally.
- **Incident Resolution**:Diagnose and resolve technical issues related to hardware, software, and network systems. Escalate complex problems to the appropriate teams.
- **Customer Satisfaction**:Strive to exceed user expectations by providing clear communication, empathetic support, and timely solutions.
- **Documentation**:Maintain accurate records of incidents, solutions, and user interactions.
- **Collaboration**:Work closely with other IT teams to ensure seamless service delivery.

**About You**
- A relevant IT qualification or Professional Certification with demonstrated equivalent experience
- Demonstrated ability to communicate effectively with management and users to determine their issues and to provide IT solutions/resolutions
- Have a customer-centric attitude and being committed to delivering outstanding service.

For further information, please refer to the position description.

**What We Offer**

The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

- Free parking and easy public transport access
- Free onsite fitness facilities and end of journey facilities
- Superannuation matching of up to 6%
- Professional development opportunities, including training, memberships, and study assistance
- Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 4 weeks’ annual leave per year
- 50% discount on gym memberships at our Stirling leisure centres - only applicable for perM/Fixed-term employees
- Amazing in-house employee canteen
- Up to 10 weeks paid parental leave
- Employee health and wellness program and initiatives including yearly flu vaccinations
- Access to our Employee Assistance Program (EAP) for you and your family
- Generous study assistance
- Active social club
- Employee recognition program
- Novated Leasing (where applicable)

This temporary full-time position is a Level 5 Inside Workforce Agreement positions which attract a salary from $74,713 - 78,648 gross pro rata per annum plus superannuation.

**To be eligible to work for us, you need to provide, or have ability obtain a**:

- A copy of Australian driving licence
- National Police Clearance (valid within the last 3 months)
- Pre-Employment Medical and DAS clearance
- The right to work in Australia

**More about the City**

The City of Stirling is a diverse and thriving local government in Western Australia, with over 223,000 residents, spanning 30 suburbs, the City is a cosmopolitan, multicultural and economic hub.

With over 1,400 employees, the City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.

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