Front Office Manager
2 months ago
**Front Office Manager - Quest Burwood East**
Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia, with a network of over 160 franchised properties across Australia, New Zealand, and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is well positioned under The Ascott Limited.
Quest Burwood East, a modern 91-apartment property located in Melbourne’s eastern suburbs, opened in May 2019 and is seeking an enthusiastic **Front Office Manager** to join its team on a full-time basis.
**The Opportunity**:
Terrific working conditions are on offer, including onsite parking, staff, family, and friends’ rates for leisure accommodation with Quest nationally, provision of a corporate uniform, team performance incentives, and opportunities to participate in various learning and development activities.
***
**Pay: $75,000.00 per year**
**Benefits**:
- Employee mentoring program
- Gym membership
- Staff, family, and friends' accommodation rates across Quest properties
**Schedule**:
- 8-hour shift
- Afternoon shift
- Day shift
- Morning shift
- Public holidays
- Shift work
- Weekend availability
**Supplementary Pay**:
- Bonus
- Monthly bonus
- Performance bonus
**About the Role**:
As the Front Office Manager, you will oversee the daily operations of the Front Office, ensuring the highest standards of guest service are maintained. You’ll lead a dynamic team, support their development, and work closely with the Franchise Manager to optimize the profitability and efficiency of the business.
**Key Responsibilities**:
- Lead and manage the Front Office team, ensuring exceptional guest service and smooth day-to-day operations.
- Oversee all reception tasks, including guest check-ins and check-outs, reservations, and handling inquiries.
- Manage guest satisfaction, promptly addressing any issues or complaints with a friendly and solution-oriented approach.
- Develop rosters and manage labor costs to ensure operational efficiency.
- Collaborate with housekeeping and maintenance teams to ensure the property is well-maintained and meets guest expectations.
- Implement and maintain the Quest franchise system and the Quest Way, ensuring compliance with all operational procedures.
- Actively manage hotel inventory, optimize occupancy rates, and support business development efforts.
- Train and mentor Front Office staff to foster a motivated and high-performing team.
**What We’re Looking For**:
- A minimum of 2 years’ experience in a similar role, ideally within an accommodation or hospitality environment.
- Strong leadership skills with a proven ability to manage and motivate a team.
- Excellent customer service and communication skills, with a friendly and professional demeanor.
- Strong organizational and multitasking abilities, able to thrive in a fast-paced environment.
- Experience with hotel management systems (RMS knowledge is a plus).
- A proactive and solution-focused mindset, always striving to improve operations and enhance the guest experience.
**Experience**:
- Front Office Management: 3 years (preferred)
**Licence/Certification**:
- Driver Licence (preferred)
**Work Authorisation**:
- Australia (required)
**Why Join Us?**
At Quest Burwood East, we pride ourselves on creating an environment where both our team and guests feel valued and respected. As a part of the Quest family, you’ll have the opportunity to grow your career within a supportive and dynamic team.
**How to Apply**:
**Work Location: In person at Quest Burwood East, Melbourne.**
Pay: $75,000.00 per year
Work Location: In person
-
Front Office Manager
1 month ago
East Melbourne, Australia AccorHotel Full time{"h1": "Front Office Duty Manager Job Description", "p": "We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel. Your primary responsibility will be to manage the Front...
-
Front Office Manager
4 weeks ago
East Melbourne, Australia AccorHotel Full time{"h1": "Front Office Duty Manager Job Description", "p": "We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel. Your primary responsibility will be to manage the Front...
-
Front Office Manager
3 weeks ago
East Melbourne, Australia AccorHotel Full time{"h1": "Front Office Duty Manager Job Description", "p": "We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel. Your primary responsibility will be to manage the Front...
-
Front Office Manager
1 month ago
East Melbourne, Australia AccorHotel Full time{"title": "Front Office Duty Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Front Office Duty Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel.The successful candidate will have a strong...
-
Front Office Duty Manager
3 weeks ago
East Melbourne, Australia Accor Full time{"title": "Front Office Duty Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Pullman Melbourne on the Park. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel.The successful candidate will...
-
Front Office Duty Manager
1 month ago
East Melbourne, Australia Accor Full timeJob Title: Front Office Duty ManagerAt Pullman Melbourne on the Park, we are seeking a highly skilled and experienced Front Office Duty Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel.Key Responsibilities:Assist with the management of all...
-
Front Office Duty Manager
3 weeks ago
East Melbourne, Australia Accor Full timeFront Office Duty ManagerAt Pullman Melbourne on the Park, we are seeking a highly skilled and experienced Front Office Duty Manager to join our team.The successful candidate will be responsible for ensuring a high level of guest service at all times across the hotel, working closely with the Front Office Manager and Director of Operations.Key...
-
Front Office Duty Manager
2 weeks ago
East Melbourne, Victoria, Australia Accor Full timeAt Pullman Melbourne on the Park, we are seeking a highly skilled and experienced Front Office Duty Manager to join our team.The successful candidate will be responsible for ensuring a high level of guest service at all times across the hotel, working closely with the Front Office Manager and Director of Operations.Key responsibilities will include:Assisting...
-
Front Office Duty Manager
2 months ago
East Melbourne, Australia AccorHotel Full timeJob DescriptionWe have an outstanding opportunity to join our Front Office team as a Duty Manager! The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.As Duty Manager, your tasks and responsibilities will consist of, but...
-
Front Office Duty Manager
2 months ago
East Melbourne, Australia AccorHotel Full time**Company Description** Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travelers, excited tourists and energetic sports fans. Our renovated stylish 419 rooms provide our guests...
-
Front Office Operations Manager
2 weeks ago
East Melbourne, Victoria, Australia AccorHotel Full timeJob Title: Front Office Duty ManagerJob Summary:We are seeking a highly skilled and experienced Duty Manager to join our Front Office team at AccorHotel. As a key member of our operations team, you will be responsible for ensuring a high level of guest service at all times across the hotel.Key Responsibilities:Assist with the management of all operational...
-
Front Office Duty Manager
2 months ago
East Melbourne, Australia Accor Full timeCompany DescriptionPullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travelers, excited tourists and energetic sports fans.Our renovated stylish 419 rooms provide our guests with a...
-
Hotel Front Office/ Guest Service Agent
5 months ago
Burwood East, Australia Quest Apartments Burwood East Full timeQuest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is...
-
Hotel Front Office/ Guest Service Agent
5 months ago
Burwood East, Australia Quest Apartments Burwood East Full timeQuest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is...
-
Hotel Front Office/ Guest Service Agent
2 months ago
Burwood East, Australia Quest Apartments Burwood East Full timeQuest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is...
-
Hotel Front Office/ Guest Service Agent
5 months ago
Burwood East, Australia Quest Apartments Burwood East Full timeQuest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is...
-
Front Office Duty Manager
2 weeks ago
East Melbourne, Australia AccorHotel Full timeJob Title: Front Office Duty ManagerJob Summary: We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at AccorHotel. The successful candidate will be responsible for ensuring a high level of guest service at all times across the hotel.Key Responsibilities:Assist with the management of all operational departments as...
-
Front Office Duty Manager
3 weeks ago
East Melbourne, Australia AccorHotel Full timeJob Summary:We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel.Key Responsibilities:Assist with the management of all operational departments as requiredManagement of...
-
Front Office Supervisor
2 weeks ago
East Melbourne, Australia AccorHotel Full timeJob Title: Front Office Supervisor - Night ShiftJob Summary:We are seeking a dynamic and detail-oriented individual to join our Front Office Team as a Supervisor - Night Shift. As a key member of our team, you will be responsible for assisting the Night Manager in preparing overnight reports and ensuring the accuracy of guest accounts.Key...
-
Front Office Operations Manager
6 days ago
East Melbourne, Victoria, Australia Accor Full timeAt Accor, we are seeking a dynamic individual to join our Front Office Team as a Supervisor - Night Shift on a Full-Time basis.Key Responsibilities:Assist the Night Manager in preparing overnight reports and cross-checking daily transactions.Maintain accurate guest accounts and provide helpful information.Offer efficient service for guest registration and...