Hotel Front Office/ Guest Service Agent

7 months ago

Burwood East, Australia Quest Apartments Burwood East Full time

Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is well-positioned for further expansion in line with a JV partnership with the global hotel group, The Ascott Limited.

**Quest Burwood East,**a new 91 apartment property located in Melbourne’s eastern suburbs and has an exciting opportunity available for a **Front Office Team **to join its team on a part-time or casual basis.

**The Role**

Involves all aspects of front office reception, including promoting the business to achieve accommodation sales, providing friendly, personalised customer service in responding to accommodation enquiries, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check-in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

Will demonstrate strong skills in promoting and selling accommodation services and facilities, a passion for customer service and ensuring a positive experience for all guests, excellent communication, interpersonal and time management skills, a keen eye for detail, high standards of personal presentation, natural problem-solving abilities, a positive learning mindset and a highly team-orientated ethos.

Previous experience in customer-facing roles such as hospitality, travel or tourism or retail would be highly regarded.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

**The Opportunity**

The role presents a fantastic opportunity to join a dynamic team and to be part of the highly successful Quest brand.

Terrific working conditions are on offer, including onsite parking, staff, family and friends’ rates for leisure accommodation with Quest nationally, provision of a corporate uniform, team performance incentives and opportunities to participate in various learning and development activities.

**Job Type**: Casual

**Salary**: $31.00 - $39.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Gym membership
- Professional development assistance

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Rotating roster
- Shift work

Supplemental pay types:

- Overtime pay
- Penalty rates

Application Question(s):

- Distance to the hotel?

**Experience**:

- hotel: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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