Hotel Front Office/ Guest Service Agent

5 months ago

Burwood East, Australia Quest Apartments Burwood East Full time

Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is well-positioned for further expansion in line with a JV partnership with the global hotel group, The Ascott Limited.

**Quest Burwood East,**a new 91 apartment property located in Melbourne’s eastern suburbs and has an exciting opportunity available for a **Front Office Team **to join its team on a part-time or casual basis.

**The Role**

Involves all aspects of front office reception, including promoting the business to achieve accommodation sales, providing friendly, personalised customer service in responding to accommodation enquiries, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check-in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

Will demonstrate strong skills in promoting and selling accommodation services and facilities, a passion for customer service and ensuring a positive experience for all guests, excellent communication, interpersonal and time management skills, a keen eye for detail, high standards of personal presentation, natural problem-solving abilities, a positive learning mindset and a highly team-orientated ethos.

Previous experience in customer-facing roles such as hospitality, travel or tourism or retail would be highly regarded.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

**The Opportunity**

The role presents a fantastic opportunity to join a dynamic team and to be part of the highly successful Quest brand.

Terrific working conditions are on offer, including onsite parking, staff, family and friends’ rates for leisure accommodation with Quest nationally, provision of a corporate uniform, team performance incentives and opportunities to participate in various learning and development activities.

**Job Type**: Casual

**Salary**: $31.00 - $39.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Gym membership
- Professional development assistance

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Rotating roster
- Shift work

Supplemental pay types:

- Overtime pay
- Penalty rates

Application Question(s):

- Distance to the hotel?

**Experience**:

- hotel: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Guest Service Agent

    5 months ago

    East Fremantle, Australia Tradewinds Hotel Full time

    Situated on the picturesque Swan River, Tradewinds Hotel is an iconic boutique hotel in East Fremantle, a stone's throw from the vibrant streets of Fremantle. **Benefits** - Master Key benefits - accommodation and food and beverage discounts across Prendiville Group - Great training and support to develop your hotel career **Key Responsibilities...

  • Hotel Front Office/ Guest Service Agent

    5 months ago

    Burwood East, Australia Quest Apartments Burwood East Full time

    Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is...

  • Hotel Front Office/ Guest Service Agent

    2 months ago

    Burwood East, Australia Quest Apartments Burwood East Full time

    Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is...

  • Hotel Front Office/ Guest Service Agent

    5 months ago

    Burwood East, Australia Quest Apartments Burwood East Full time

    Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is...

  • Front Office Manager

    1 month ago

    East Melbourne, Australia AccorHotel Full time

    {"h1": "Front Office Duty Manager Job Description", "p": "We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel. Your primary responsibility will be to manage the Front...

  • Front Office Manager

    4 weeks ago

    East Melbourne, Australia AccorHotel Full time

    {"h1": "Front Office Duty Manager Job Description", "p": "We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel. Your primary responsibility will be to manage the Front...

  • Front Office Manager

    3 weeks ago

    East Melbourne, Australia AccorHotel Full time

    {"h1": "Front Office Duty Manager Job Description", "p": "We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel. Your primary responsibility will be to manage the Front...

  • Front Office Manager

    1 month ago

    East Melbourne, Australia AccorHotel Full time

    {"title": "Front Office Duty Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Front Office Duty Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel.The successful candidate will have a strong...

  • Front Office Duty Manager

    3 weeks ago

    East Melbourne, Australia Accor Full time

    {"title": "Front Office Duty Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Pullman Melbourne on the Park. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel.The successful candidate will...

  • Front Office Duty Manager

    1 month ago

    East Melbourne, Australia Accor Full time

    Job Title: Front Office Duty ManagerAt Pullman Melbourne on the Park, we are seeking a highly skilled and experienced Front Office Duty Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel.Key Responsibilities:Assist with the management of all...

  • Front Office Manager

    2 months ago

    Burwood East, Australia Quest Apartments Burwood East Full time

    **Front Office Manager - Quest Burwood East** Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia, with a network of over 160 franchised properties across Australia, New Zealand, and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler...

  • Front Office Duty Manager

    2 months ago

    East Melbourne, Australia AccorHotel Full time

    **Company Description** Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travelers, excited tourists and energetic sports fans. Our renovated stylish 419 rooms provide our guests...

  • Front Office Duty Manager

    3 weeks ago

    East Melbourne, Australia Accor Full time

    Front Office Duty ManagerAt Pullman Melbourne on the Park, we are seeking a highly skilled and experienced Front Office Duty Manager to join our team.The successful candidate will be responsible for ensuring a high level of guest service at all times across the hotel, working closely with the Front Office Manager and Director of Operations.Key...

  • Front Office Duty Manager

    2 months ago

    East Melbourne, Australia AccorHotel Full time

    Job DescriptionWe have an outstanding opportunity to join our Front Office team as a Duty Manager! The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.As Duty Manager, your tasks and responsibilities will consist of, but...

  • Front Office Duty Manager

    3 weeks ago

    East Melbourne, Australia AccorHotel Full time

    Job Summary:We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel.Key Responsibilities:Assist with the management of all operational departments as requiredManagement of...

  • Front Office Duty Manager

    2 weeks ago

    East Melbourne, Australia AccorHotel Full time

    Job Title: Front Office Duty ManagerJob Summary: We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at AccorHotel. The successful candidate will be responsible for ensuring a high level of guest service at all times across the hotel.Key Responsibilities:Assist with the management of all operational departments as...

  • Front Office Duty Manager

    2 months ago

    East Melbourne, Australia Accor Full time

    Company DescriptionPullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travelers, excited tourists and energetic sports fans.Our renovated stylish 419 rooms provide our guests with a...

  • Guest Experience Agent

    4 weeks ago

    East Melbourne, Australia Accor Apartments & Realty Full time

    Mantra on Jolimont is located in the heart of Melbourne’s sporting and entertainment precinct, with the MCG, Rod Laver Arena, AAMI Park and Hisense Arena all within walking distance. The property is a compact 8-level building offering a range of accommodations, including studio, one and two bedroom apartments, onsite dining at Boundary Line Bar & Kitchen...

  • Hotel Front Office Supervisor

    1 week ago

    East Melbourne, Victoria, Australia Accor Full time

    Hotel Front Office Supervisor - Night ShiftPullman Melbourne on the Park is a renowned hotel that provides luxurious accommodations to business travelers, tourists, and sports fans. As a dynamic and detail-oriented individual, you will join our Front Office Team as a Supervisor - Night Shift on a Full-Time basis.Key ResponsibilitiesAssist the Night Manager...

  • Front Office Operations Manager

    2 weeks ago

    East Melbourne, Victoria, Australia AccorHotel Full time

    Job Title: Front Office Duty ManagerJob Summary:We are seeking a highly skilled and experienced Duty Manager to join our Front Office team at AccorHotel. As a key member of our operations team, you will be responsible for ensuring a high level of guest service at all times across the hotel.Key Responsibilities:Assist with the management of all operational...