Bookings & Admissions Administration Team Leader

6 months ago

Sydney, Australia Northern Beaches Hospital Full time

Northern Beaches Hospital is a fully licensed private hospital, providing care to public and private patients from an outstanding facility with a large range of quality services provided by exceptional nurses, doctors and staff.

Northern Beaches Hospital provides world-class, Level 5 delineation services for both public and private patients. The hospital features 486 beds, 50-bed Emergency Department, 20-bed general and cardiothoracic ICU, 14 state-of-the-art theatres including cardiac catheter labs, world-class education centre, doctors lounge and excellent staff facilities including café and car parking.

Our culture is diverse, friendly and open to ideas.

As the Bookings & Admissions Team Leader you will responsible for providing operational direction through the Administration Manager and manage the efficient and effective bookings, admissions and switchboard of the Northern Beaches Hospital. Customer Service is expected to be exceptional and this is reflected by positive patient experience. The Team Leader role requires a hands-on approach to all areas of responsibility, with a significant supervisory component.

In this role you will ensure that the department procedures are in place to provide a quality service, managing change, implementing strategies and review of department processes. Rostering for the switchboard (24 hour rotating roster) and admissions team (Monday - Friday). Including a particular focus on ensuring accurate patient eligibility confirmation for all health funds, Public, DVA, third party insurers, workers compensation, self-insured persons including the collection of patient out of pockets.

You will also participate in developing the departments operational plan in consultation with the Manager, staff and other stakeholders along with working as part of the health care team, adhering to Healthscope and NBH policies and procedures, participating in working groups (as required), whilst demonstrating a commitment to quality improvement through National Safety and Quality Health Service (NSQHS) Standards, EQuiPNational, Work Health and Safety (WHS) and achievement of NBH accreditation.

**To be successful in this role, you will also possess the following skills and experience**:
- Minimum 2 years’ experience working within private health care- Knowledge of patient administration admission systems- Knowledge of health fund / DVA / third party / workers compensation contracts- Demonstrated people leadership and supervisory skills (Lead from the front)- Established planning and organizational skills
- Efficient and effective rostering- Well-developed problem solving and conflict resolution skills- Self-directed and motivated with the ability to effectively plan and prioritise- Previous experience with WebPAS- Experience in managing/undertaking switchboard functions- Well-developed professional communication skills (written and spoken)

**Employee Benefits**:
Our OneHealthscope rewards program gives you access to a range of wellness benefits, discounted Healthscope services for you and your family, salary packaging and more as well as discounted onsite parking at Northern Beaches Hospital and access to Fitness Passport
- Wellness benefits, Employee Assistance Program, free services including medical examination of employees and discounted Healthscope services for permanent employees and immediate family.
- OneHealthscope rewards program
- Variety of leave options, salary packaging, airline/club membership

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children’s Check, prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.

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