Onboarding/ Lending Team Leader

3 months ago

Sydney, Australia AMP Limited Full time

You know what’s not OK? Feeling stuck in old, corporate ways. Outdated banking ways. And knotty processes that stop you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way

If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience?

We’re wondering the same thing.

**We’re building something new**

We’re building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer features, to make banking easy for everyday Australians and small businesses. No paperwork. No red tape. No complicated processes or confusing financial chat. Just simple, smart banking; a tap away. The way banking should be.

We’ve got the tech. We’ve got the approach. We just need the team to help us take AMP Bank to market in early 2025 and make it the best digital banking experience Australia’s ever seen.

**We need industry stirrer-uppers**

You know: non-conformers. Those who are compelled to do something different. Who care enough about the customer to ask the big questions no one else will. Who want to know what if. What if we tweaked this, or toggled that. You zig when everyone else zags, disagree without being disagreeable, and love the rush of starting something new.

**Specifically, an Onboarding/Lending Team Lead not boxed in by job title**

You will be helping us to shape and deliver this exciting new division. As we launch our bank early next year, we are building out a brand new team to help us know and support our customers from the very beginning. In this role you will be expected to lead, inspire and motivate your team to provide an onboarding and lending experience that helps us to know our customers right from the very beginning and ensures we protect our customers and Bank.

As we enjoy spending time in person with each other, the role will initially be required to attend the office for five days per week during the training and upskilling phase of the role. You will also be required to accommodate shift patterns, which may include weekend work. You will have the opportunity to work in a self-driven environment that prioritises providing an amazing customer experience over KPI’s.

Please note that to be aligned with the launch of our new Bank
- the start date of this role is Monday 6th January, 2025.

**What matters**
- Previous experience in leading people in a fast-paced environment, fostering a team that is obsessed with providing outstanding levels of customer service
- A proactive, inquisitive and problem-solving nature, with the ability to analyse complex situations and identify solutions that lead to great customer outcomes
- Previous working experience in any of these areas would be highly desirable
- lending origination, credit assessment, loan servicing or arrears & hardship
- Understanding of the Know your Customer (KYC) and Know your Business (KYB) Australian regulatory requirements and best practice in ID verification

**Imagine the lovechild of a fintech startup and a big four**

Agile and hands on meets established and fully resourced. That’s kind of who AMP Bank is.

We’re setting up a whole new, digital business, building solutions our customers have asked for, and shaping how that business runs. Only we’re doing it with the backing of a tech platform that works (the same tech that fuelled Starling Bank’s success in the UK) and the financial muscle of AMP’s 175-year heritage.

**Take that. Add you. Shape who we become.**

Right now, we’re taking the best of AMP’s current culture, borrowing from successful neobank cultures and creating something entirely new. So, there are still a lot of unknowns.

But you’ll be part of the original squad, setting the tone for who we become.

You’ll help us build the new AMP Bank from scratch, and shape the culture the wider AMP business adopts. A lot of it will be trial and error and making mistakes, so you need to be comfortable with things not always going to plan. We are.

And we’re 110% in this together. So, you won’t go it alone, but you will be called to muck in and play your part. This is no place to hide. We want your ideas to be heard and celebrated. It’s about moving fast, working together and being transparent in everything we do.

This is how we’ll make AMP Bank happen.

**It’s all of the fun, with none of the financial risk**

This is your greenlight to take a sledgehammer to traditional banking and build a meaningful digital business from scratch. One that’s so simple, smart and savvy, people write songs about it. Only, instead of the sleepless nights and cashflow worries that come with the startup phase, you’ll have the tools, money, team and salary of a fully-fledged business. It’s all of the fun of a startup, with none of the personal risk.

**So, roll up your sleeves. There’s work to b

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