Customer Success Manager, Commercial

4 days ago

Sydney, Australia Culture Amp Full time

**Join us on our mission to make a better world of work.**

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

**What You Bring to Camp**

Culture Amp is a fast growth organisation and you’ll be expected to learn quickly and take action that leads to the success of your customers.

To get there, you’ll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work with others to achieve a lot more than you could on your own.

Your life experiences and knowledge will be unique, you’ll be encouraged to participate and bring diversity of skills to the Culture Amp team.

**Your role at Culture Amp**:

- Sydney based with access to a great team based out of Surry Hills.
- Be part of a well-structured and innovative CS team.
- Practice Customer Success with an industry leading product customers love.
- Partner with Commercial customers (100-1000 employees) to advance their employee feedback and performance strategy.
- Meeting with CPOs, Heads of People and also CEOs to have strategic customer conversations, alongside Account Managers who partner closely with Customer Success.
- Enabling customers in using the platform and more broadly, the domain of people and culture.
- Managing a large book of business, having effective conversations to help customers take the best path to success with a complex and powerful product.
- Partnering with Account Managers and Renewals Managers who play a key role in securing renewals and expansions.
- A separate Support team to help your customers via Live Chat, giving your bandwidth to spend time meeting with customers and drive strategic value (our CS team do solve customer issues but benefit from our friends in support’s specialisation in product support).
- Freedom to plan your meetings and build customer value based on your own approach and strategy (with support and guidance).
- Nurturing and tracking renewal success and customer value in the CRM, and connecting with peers and being someone who communicates openly and tracks relevant information.
- Contributing and leading continuous improvement activities that will help Culture Amp and the Customer Success profession grow (i.e. be a 'Learn-it-all' not a 'Know-it-all’).
- Being a customer advocate by providing feedback to the product team on where we can improve the platform to better solve our customers challenges

**After 3 Months You'll...**
- Work with new and existing customers how to use the platform, resolve customer issues, renew existing customers, and influence where our product is headed
- Influence organisations and senior stakeholders, especially working with HR leaders on their employee engagement and performance strategy
- Attend (and even host) People Geekup events where we mingle with our community

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
- Extended year-end breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to

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