Service Desk Officer

4 weeks ago


Perth, Australia Perenti Group Full time

Service Desk Officer
- Perth CBD location
- Permanent full-time role
- Excellent career progression

The Perenti Group operates across a wide range of mining sectors within Australia and across the globe. Due to our size and multiple business operations, we can offer unique career progression opportunities.

To support our growth, we seek a Service Desk Officer to join our team. We are looking for people who wear their high vis on the inside.

About the Role

As the Service Desk Officer, you will report to the Superintendent at our Pier St office to support the business by providing customer-focused service desk support to users throughout the company, and globally and drive effective, efficient, and value-add systems support.

**Benefits**:

- Located close to public transport in a great central location
- Career support and progression within a global mining services company
- Employee discounts and benefits on insurance, entertainment, technology, travel, and retail stores

Key Requirements
- Point of contact providing outstanding customer service and ensuring all ICT issues are resolved
- Log all incidents, determine severity/priority levels, escalating if necessary
- Installation of hardware and software
- Complete Service Requests
- Maintain a good understanding of the products and services provided by Perenti.
- Participate in rostered on-site support at Metro headquarters.


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