Officer Service Desk

6 days ago

Perth, Australia Perenti Group Full time

Perenti is an ASX listed diversified mining services group with interests in contract mining, mining support services and future technology solutions. Headquartered in Perth, Australia, and operating across four continents with a workforce of more than 9,000 employees, our focus is to create enduring value and certainty for our investors, clients, employees and the communities in which we operate

**Position Purpose**

Providing first level support to users associated with the operating installed hardware and software according to Service Level agreements

**Reporting to the Service Desk Superintendent**

**Key Accountabilities**
- Monitoring/Triaging all problems reported to the IT Service Desk.
- Providing remote and face to face technical support to users regarding IT incidents and service requests
- Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve them.
- Maintaining accurate log entries of fault with resolution and contact details.
- Ensuring all hardware/software installations and routine upgrades are implemented in a timely manner.
- User administration across all enterprise systems within the business
- Working on tasks as assigned by Team Leader.
- Maintaining Desktop/Laptop/Tablet asset information.
- Ensuring technical queries not progressing are escalated to resolver groups according to established procedures

**Key Stakeholders **for this role include - Internal End Users, All Corporate Technology Resolver Groups. External Suppliers, Vendors and Clients

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