Current jobs related to Service Desk Officer - Perth - St John of God Health Care
-
Service Desk Officer
2 days ago
Perth, Australia Perenti Group Full timeService Desk Officer - Perth CBD location - Permanent full-time role - Excellent career progression The Perenti Group operates across a wide range of mining sectors within Australia and across the globe. Due to our size and multiple business operations, we can offer unique career progression opportunities. To support our growth, we seek a Service Desk...
-
Service Desk Officer
2 days ago
Perth, Australia Ausdrill International Management Full timePerth CBD location - Permanent full-time role - Excellent career progression The Perenti Group operates across a wide range of mining sectors within Australia and across the globe. Due to our size and multiple business operations, we can offer unique career progression opportunities. To support our growth, we seek a Service Desk Officer** **to join our...
-
Service Desk Officer
2 weeks ago
Perth, Australia HAYS Full timeState Government is looking for an experienced Service Desk Officer for an ASAP start. **Your new company** Your new company is a state government organisation seeking a Service Desk Officer to support the day-to-day operations of the Information Technology Service Desk and Applications teams. **Your new role** You will support users with technical issues,...
-
Service Desk Officer
4 days ago
Perth, Australia HAYS Full timeState government organisation is seeking a Service Desk Officer for an ASAP start. **Your new company** Your new company is a state government organisation seeking a Service Desk Officer to support the day-to-day operations of the Information Technology Service Desk and Applications teams. **Your new role** You will support users with technical issues, you...
-
Service Desk Officer
4 days ago
Perth, Australia HAYS Full timeYour new company is looking for a Service Desk Officer to join their Service Desk team ASAP. **Your new role** - Responding to IT service requests to resolve technical issues. - Providing remote and in-person IT support to users. - Adapting a client’s software and hardware setup to their requirements. - Downloading, installing and updating software -...
-
Service Desk Analyst
4 weeks ago
Perth, Western Australia Service Stream Full timetime left to apply End Date: September 11, 2025 (28 days left to apply)job requisition id JR-115714Primary LocationPrimary LocationWA - WelshpoolJob Description SummaryNew opportunities in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for...
-
Service Desk Officer
23 hours ago
Perth, Australia Robert Half Full timeSupport Engineer wanted to join our tight-knit IT team providing exceptional customer service and delivering level 1 & 2 support. Are you an experienced Service Desk Technician with a passion for technology and problem-solving? Do you thrive in a fast-paced, high-pressure environment and enjoy being a part of a tight knit IT team? We are currently seeking a...
-
Service Desk Officer
4 days ago
Perth, Australia Chandler Macleod Full time**About the company**: As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. We are currently seeking...
-
Service Desk Officer
7 days ago
Perth, Australia HAYS Full timeState Government is seeking a Service Desk Officer to join their IT team. **Your new company** Your new company is a state government organisation who own and manage WA's sports and entertainment venues. **Your new role** You will support users with technical issues, you will also be responsible for answering the phone and being that first point of contact...
-
Officer Service Desk
4 days ago
Perth, Australia Perenti Group Full timePerenti is an ASX listed diversified mining services group with interests in contract mining, mining support services and future technology solutions. Headquartered in Perth, Australia, and operating across four continents with a workforce of more than 9,000 employees, our focus is to create enduring value and certainty for our investors, clients, employees...
Service Desk Officer
2 weeks ago
Your role at St John of God Health Care
The Position- Providing first level customer support services to stakeholders on the day-to-day operational capacity of desktop and infrastructure services.- Undertaking call management, which includes the initial logging, diagnosis and classification of service requests.-
- Supporting the allocation of multi-factor authentication accounts for VPN and TS gateway.- Providing Network access to customers in line with the Security Policy.- Resolving operational service issues utilising established standards and guidelines with particular emphasis on assessing client’s needs.- Resolving problems and issues directed to the service desk performing ICT trouble shooting services.- Escalating issues and problems according to service management incident, request and problem processes and procedures.- Liaising with Tier 2 and Tier 3 technical staff to resolve customer issues and ensure continuity of service for users.- Preparing and contributing to the development of correspondence and reports, maintain and accurately document resolution strategies within the appropriate knowledgebase repository and incident management tools.- Tracking and reporting on service requests and incidents to ensure that support is carried out in accordance with agreed standards, methods and procedures, and SLA's are being adhered to.- Developing and maintaining Process Check Lists to assist with common service requests and queries.- Participate in the continuous improvement of systems and service delivery and contribute to the development of systems policies processes, procedures guidelines and documentation.
You will have at least three (3) years’ demonstrated experience working in a service desk/help desk environment, including the use of appropriate call management tools to capture and resolve or escalate ICT issues. You will demonstrate knowledge and experience in the use, maintenance and support of information systems, computing equipment and networking devices including Microsoft Windows Operating Systems and Microsoft Office suite of products.
To be successful you will possess demonstrated written and verbal communication and interpersonal skills to communicate effectively with users at all levels across the organisation and prepare documentation, with sound analytical and organisational skills, and the ability to work as part of a team in a collaborative environment and provide high levels of customer service
Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you- Salary $73,804 to $79,469 plus 11.5% Superannuation- Permanent and fixed term positions available (12 month fixed term fulltime and permanent fulltime)- Located in central Kings Square offices Perth CBD- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing-
- work related expenses-
- self-education and-
- additional superannuation-
- A healthy work-life balance through flexible work options, additional purchased leave and well-being programs- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance- Employee support through our dedicated free Employee Assistance Program (EAP)- Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
For enquiries contact Gabrielle Gross, Service Desk Change Manager (08)6116 0146
Applications close 28 October 2024
