Service Desk Analyst

6 days ago

Perth, Australia HAYS Full time

An excellent opportunity to provide your technical expertise to the ICT team

**Your new company**

Exciting opportunity to work for one of the top mining clients in WA

**Your new role**

This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a resource company.
- Logging and creating Interactions, Incidents and Service Requests
- Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
- Managing Incidents and Service Requests through to closure
- Installing, configuring and supporting end-user equipment and devices
- Management of hardware failures - co-ordinate with Hardware Service Provider for replacement parts and warranty repairs

**What you'll need to succeed**

Strong Level 1/2 Desk Support experience Face to face and remote support experience
Strong operating systems - Windows 10, Windows 11, Microsoft Office 365, SharePoint, OneDrive
Experience with mobility or MS Intune is beneficial
Experience with Apple iOS and Android OS is desirable.

**What you'll get in return**

Supportive and collaborative team

Great opportunity to work for a mining client
**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2858061

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