IT Support and Sales Specialist
4 weeks ago
**About Us**:
We are a dynamic IT services provider dedicated to delivering exceptional technical support and tailored IT solutions to our clients. We pride ourselves on our customer-focused approach and seek a talented individual who can combine technical expertise with a passion for sales to join our growing team.
**Responsibilities**:
- Provide excellent IT support, including hardware diagnostics, troubleshooting, and software configuration.
- Assist clients with setting up and maintaining IT infrastructure, including networks, servers, and devices.
- Identify and recommend suitable IT solutions to meet client needs.
- Build and maintain strong relationships with customers, ensuring satisfaction and trust.
- Conduct sales activities, including identifying new business opportunities and managing client accounts.
- Develop and deliver proposals for IT solutions to clients.
- Collaborate with the team to develop and achieve sales targets.
- Maintain detailed records of support tasks and sales activities.
**Requirements**:
- Proven experience in IT support, including working with Windows and macOS environments, Microsoft Exchange, and Remote Desktop.
- Strong troubleshooting skills for hardware and software issues.
- A positive attitude with a customer-centric approach.
- Experience in sales, with the ability to identify client needs and recommend solutions.
- Excellent communication skills, both verbal and written.
- Knowledge of IT products and services, with the ability to learn quickly.
- Strong organizational and time management skills to handle multiple tasks effectively.
- IT-related qualifications or certifications (preferred but not required).
- Previous experience in a dual IT support and sales role is a bonus.
**What We Offer**:
- A supportive team environment.
- Opportunities for professional development and growth.
- Flexible work arrangements (where applicable).
- Competitive compensation, including sales incentives.
**How to Apply**:
Join us and be part of a team that values innovation, dedication, and customer success
**Job Types**: Full-time, Casual
Pay: From $65,270.81 per year
**Benefits**:
- Work from home
Supplementary Pay:
- Bonus
- Christmas bonus
- Commission
- Performance bonus
Work Authorisation:
- Australia (required)
Work Location: In person
Application Deadline: 31/12/2024
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