IT Support Specialist

2 days ago


Brisbane, Queensland, Australia Heritage and People's Choice Full time
About the Role

We are seeking a proactive IT Support Specialist to join our Technology and Transformation Support team. In this role, you will be responsible for managing and resolving technology service requests and incidents, ensuring our business users receive timely and effective support.

Key Responsibilities:
  • Incident Management: Receive and diagnose business technology requests and issues, initiating appropriate troubleshooting and resolution processes.
  • Ticket Management: Manage and resolve technology-related tickets in a timely and efficient manner.
  • Remote Assistance: Deliver remote support to address and resolve technology issues and needs.
  • Escalation: Escalate complex technical problems to higher-level support teams or specialists when necessary.
About You

We are looking for an individual with experience working with Microsoft OS Platform, Microsoft Intune, and Office 365, as well as familiarity with desktop remote management tools. Strong communication and problem-solving skills are essential, along with a collaborative approach and a commitment to providing excellent customer service.

Benefits of Working with Us
  • Paid Parental Leave: Enjoy paid parental leave provisions that support your work-life balance.
  • Employee Benefits: Take advantage of employee banking benefits and discounted insurances.
  • Flexible Work Arrangements: Enjoy our work-from-anywhere philosophy with flexibility to work from home or in the office.
  • Career Development Opportunities: Access ongoing training, coaching, and support to enhance your skills and career progression.
About Our Company

Heritage and People's Choice is committed to creating a better future for our members and the communities we serve. With over 720,000 members and 1,900 employees, we have dual head offices in Toowoomba and Adelaide, and 95 branches across South Australia, Victoria, New South Wales, Queensland, and the Northern Territory.



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