Customer Care

3 months ago

Melbourne, Australia IAS RECRUITMENT Full time

Bundoora location
- $60K + super
- Hybrid working model

**About the company**
A national finance company achieving exceptional results. They provide a fun and inclusive environment. With a people-centric focus, they are renowned for delivering a superior customer experience and a caring and respectful workplace for their employees. Located in Bundoora and currently seeking a Customer Care / Collection Officer to join their team.

**About the role**
Your primary responsibility will be to provide exceptional customer service, offering support and solutions to customers needing assistance with meeting their financial obligations.

**Duties**
- Resolving customer queries
- Making follow-up calls to customers
- Updating account status, data entry and system administration
- Ensure compliance with regulatory requirements, policies and procedures
- Working with customers regarding financial assistance and hardship
- Discussing payment dates, amounts and ongoing payment plans with customers
- Keeping track of assigned customers and account payments

**Skills and Experience**
- Demonstrated experience in a similar position or experience in a customer service-based role
- Managing and prioritising your workload in a fast-paced environment
- Advanced problem-solving, communication & organisational skills
- Empathic nature and a desire to help and support others
- Not afraid of challenges and are comfortable learning new systems and processes

**The Perks**
- Enjoy a rewarding salary package
- Flexible working-from-home schedule
- Fun, regular team-building activities
- Be heard; they value your opinion and ideas
- Have room to grow - they nurture and support their team members to strengthen and broaden their skill set

  • Customer Care Consultant

    6 months ago

    Melbourne, Australia Homage Care Full time

    Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Customer Care Consultant, you are helping people find the...

  • Aged Care Manager

    4 days ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Job Title: Manager - Ycc (Aged Care)At ACCS - ARES Customer Care Solutions GmbH, we are seeking an experienced and dedicated Manager to lead our Ycc (Aged Care) team.Job Summary:The Manager Ycc (Aged Care) will be responsible for the leadership, planning, and decision-making of our Ycc direct care service. This role will involve managing a team of direct...

  • Customer Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe're seeking a highly skilled Clinical Support Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer support team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met and their experiences are exceptional.Key Responsibilities:Provide timely...

  • Aged Care Manager

    6 days ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Job Title: Manager - Ycc (Aged Care)Voluntary, Charity & Social Work Source:u Workin JOB DESCRIPTION The Manager YCC is responsible for the leadership, planning and decision making of our YCC direct care service.The Manager YCC is responsible for the leadership, planning and decision making of our YCC direct care service.Scope of RoleThe Manager Your Care...

  • Customer Success Representative Administrator

    3 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Representative Administrator to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide...

  • Customer Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer-facing team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our platform.Key...

  • Customer Success Manager

    4 days ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesAlign with and manage business...

  • Customer Success Manager

    6 days ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for providing exceptional customer service to our members, resolving issues, and building trust through open and empathetic communication.Key...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe're seeking a highly motivated and innovative Customer Success Executive to join our fast-growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for ensuring our venues achieve success with our platform.Key ResponsibilitiesOnboarding and Activation: Provide exceptional...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe're seeking a highly motivated and innovative Customer Success Executive to join our fast-growing team at ACCS - ARES Customer Care Solutions GmbH.Key ResponsibilitiesOnboarding and Activation: Be the catalyst for our customers' journey to success, providing hands-on in-app support and training sessions to ensure a seamless...

  • Customer Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesAlign with and manage business and...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key Responsibilities• Align with and manage...

  • AR Officer

    3 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a leading provider of customer care solutions, dedicated to delivering exceptional service to our clients. Our team is passionate about building strong relationships with customers and providing tailored solutions to meet their needs.Job SummaryWe are seeking an experienced AR Officer to join our finance...

  • Aged Care Manager

    3 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Job DescriptionJob SummaryThe Aged Care Manager will be responsible for leading the development and implementation of our aged care services, ensuring high-quality care and support for our clients. This role will involve strategic planning, team management, and collaboration with stakeholders to achieve business objectives.Key ResponsibilitiesDevelop and...

  • Customer Success Representative Administrator

    2 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the Role:We are seeking a highly skilled Customer Success Representative Administrator to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective sales support and rental agreement...

  • Aged Care Manager

    1 week ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Job DescriptionThe Manager YCC is responsible for leading the direct care service, ensuring it aligns with the strategic direction of the organization. This includes growth across Australia, delivering high-quality care, and servicing new clients while retaining existing ones.Key ResponsibilitiesDevelop and implement a direct care strategy, service, and...

  • Customer Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleServe as the primary point of contact, delivering exceptional customer support and resolving technical customer issues swiftly and accurately.Key ResponsibilitiesResolve customer inquiries and issues in a timely and professional mannerCollaborate with cross-functional teams to identify recurring customer issues and contribute to improvement...

  • Customer Feedback Specialist

    2 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleThe Customer Feedback Officer is responsible for ensuring high-quality customer service through the management of media threats, critical incidents, and managing the resolution of customer complaints, within given timeframes.You will deliver a high standard of customer service to all customers while driving the resolution of customer...

  • Customer Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleServe as the primary point of contact, delivering exceptional customer support and resolving technical customer issues swiftly and accurately.Key ResponsibilitiesResolve technical customer issues swiftly and accurately, escalating to the appropriate teams when necessary.Collaborate with cross-functional teams to identify recurring customer...