Service Leader, Victorian Civil and Administrative

5 months ago

Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Civil and Administrative Tribunal

**Salary**: $91,418 - $103,725

Occupation: Customer Service/Call Centre

Reference: VG/VT0095A
- Flexible work location - Work from home and from our CBD office (as required)
- No two days are the same - work with a variety of different internal and external stakeholders to deliver exceptional customer service to the Victorian community
- Help shape VCAT's Service Delivery Group as we transformation to a digital first organization

**About the role**
- Lead a team of Service Officers and Team Leaders, who provide procedural and process information to VCAT users.
- Coach and develop staff in a constantly evolving, high volume Contact Centre environment.
- Create, design and improve processes that help Victorian's access information about VCAT's role and processes.

The Service Leader role is designed to provide management and leadership to the Residential Tenancies and Civil service teams in the contact centre at 55 King Street. This role is responsible for coaching, mentoring and development of Team Leaders and Service Officers.

The Service Leader will be supported by 2 Team Leaders who work across various divisions. They will work jointly with our leadership group to actively seek out opportunities that improve our services and develop our staff.

The role operates in both ‘front of house' service delivery and ‘back of house' administrative services. We look forward to hearing from people who can demonstrate their skills and experience particularly set against the specialist and technical expertise highlighted in the position description, and from people who have experience transitioning from paper based to digital first environments. This is a demanding role in a unique service delivery environment.

**About you**
- Experience leading, coaching and developing multiple teams in a Contact Centre environment.
- Exceptional stakeholder management, negotiation and conflict resolution skills.
- Experience in leading front-line staff through change.

**How to apply**
- resume
- a short cover letter

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

  • Service Leader, Victorian Civil and Administrative

    5 days ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / until 6 January 2026 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/C00327 - Exciting opportunity to develop management skills in a multidisciplinary team - Opportunity to manage a variety of roles...

  • Case Officer, Victorian Civil and Administrative

    6 days ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Other / 2 x Ongoing & 1 x until 30 June 2025 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $76,817 - $93,275 Occupation: Legal Reference: VG/VT1855_VT0246_C00493 - VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights...

  • Deputy Registrar, Victorian Civil and

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $92,332 - $104,762 Occupation: Legal Reference: VG/VT0096B - We are seeking a Deputy Registrar to join our Division to lead a team of staff and leaders responsible for the management of files from start to finish **About Us** The...

  • Regional Administrative Officer, Victorian Civil

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / Ongoing Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $90,558 Occupation: Customer Service/Call Centre Reference: VG/VT0142A - Opportunity to join the team at the VCAT community based venue in Frankston. - Regional Administrative Officer, VPS3,...

  • Business Services Officer, Victorian Civil and

    1 month ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $58,539 - $75,175 Occupation: Administration/Secretarial Reference: VG/VT2142B - Ongoing, full time, VPS 2 position **About us** The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide...

  • Service Support Officer

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / Ongoing, full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $56,271 - $72,262 Occupation: Administration/Secretarial Reference: VG/VG/VCAT/VT0144 - Opportunity to join the VCAT Team at our community-based venue in Bundoora - Ongoing, Full Time, VPS...

  • Case Officer, Victorian Civil and Administrative

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $90,558 Occupation: Customer Service/Call Centre Reference: VG/VT0036 - Ongoing, full-time, VPS 3 position VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human...

  • Registrar, Human Rights Division, Victorian Civil

    5 days ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / until 30 January 2026 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $109,730 - $132,764 Occupation: Legal Reference: VG/VT0034E - Manage a high performing team of dedicated staff - Use your excellent interpersonal, leadership and problem-solving skills **About us** The...

  • Koori Engagement Manager, Victorian Civil and

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Full time / 12 months Organisation: Victorian Civil and Administrative Tribunal **Salary**: $129,379 - $173,138 Occupation: Aboriginal and Torres Strait Islander services Reference: VG/VT0015B - Full Time, Fixed term (12 months), VPG grade 6 position - In this VPS 6 role, you will build and strengthen strategic...

  • Service Officer X 4, Victorian Civil and

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Other / 1 x Ongoing,3 x Fixed term (to 30.6.24 & 30.6.25) Organisation: Victorian Civil and Administrative Tribunal **Salary**: $56,271 - $72,262 Occupation: Customer Service/Call Centre Reference: VG/VT1856_VT2078_VT2084 - Service Officer VPS2 in VCAT Service Delivery Group’s Contact Centre - Work location: Hybrid...

  • Service Officer X 3, Victorian Civil and

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Other / 1 x Ongoing,2 x Fixed term (to 30.6.24 & 30.6.25) Organisation: Victorian Civil and Administrative Tribunal **Salary**: $56,271 - $72,262 Occupation: Customer Service/Call Centre Reference: VG/VT1856_VT2078_VT2084 - Service Officer VPS2 in VCAT Service Delivery Group’s Contact Centre - Work location: Hybrid...

  • Facilities Officer X 2, Victorian Civil and

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / 1x Fixed Term - 6 Month & 1x Fixed Term - 12 Month Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $56,271 - $72,262 Occupation: Facilities Management Reference: VG/VT0241_VT0245B - 2 x Full-time, VPS 2 positions - 1 x Fixed Term - 6 Month position & 1 x Fixed Term - 12 Month...

  • Member Support Officer, Victorian Civil and

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $56,271 - $72,262 Occupation: Administration/Secretarial Reference: VG/VT2158 - With a keen eye for detail you will provide invaluable administrative support to VCAT members - Fast paced varied role with opportunity to work with a...

  • Service Leader, Victorian Civil and Administrative

    5 days ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    **About us** The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster,...

  • Service Leader, Victorian Civil and Administrative

    5 months ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About the role - Lead a team of Service Officers and Team Leaders, who provide procedural and process information to VCAT users. - Coach and develop staff in a constantly evolving, high volume Contact Centre environment. - Create, design and improve processes that help Victorian's access information about VCAT's role and processes. The Service Leader role...

  • Subject Matter Expert

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $90,558 Occupation: Other Reference: VG/C00247 - Audit Tribunal cases throughout various stages of their lifecycle, ensuring quality assurance. - Correspond with internal stakeholders to provide procedural advice and...

  • Registrar, Human Rights Division

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / Ongoing Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $106,534 - $128,897 Occupation: Legal Reference: VG/VT0034C - An exciting opportunity to provide leadership to - and have operational oversight of - VCAT's Human Rights Division. - Ongoing role - VPS5 - CBD location - Lead...

  • Bench Clerk

    2 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / Until 14 March 2024 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $58,539 - $75,175 Occupation: Legal Reference: VG/VT2109A - Excellent opportunity for learning and development to gain experience in the daily running of the Tribunal - Administrative position based in...

  • Legal Policy Officer

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / Full Time Ongoing Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $92,332 - $104,762 Occupation: Legal Reference: VG/VT0027B - Exciting opportunity to join VCAT’s Governance and Legal portfolio - Ongoing full time VPS 4 position - Operate within a dynamic environment that...

  • Assessment & Hearing Coordinator

    2 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / Until 28 Feb 2025 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $76,817 - $85,048 Occupation: Legal Reference: VG/C00110A - Fixed Term VPS3 opportunity - Work closely with the administration teams - Evaluate and provide recommendations on suitable hearing methods **About...