Case Officer, Victorian Civil and Administrative

5 months ago

Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Civil and Administrative Tribunal (VCAT)

**Salary**: $74,580 - $90,558

Occupation: Customer Service/Call Centre

Reference: VG/VT0036
- Ongoing, full-time, VPS 3 position

VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights Division.

The Human Rights Division hears cases under the Guardianship and Administration Act 2019, Medical Treatment Planning and Decisions Act 2016, Powers of Attorney Act 2014, Equal Opportunity Act 2010, Health Records Act 2001, Privacy and Data Protection Act 2014, Disability Act 2006, Mental Health Act 2014 and other relevant legislation. The successful applicant will have an opportunity to make a genuine contribution by delivering effective and efficient guardianship and human rights services to the community of Victoria.

**About the role**

Case Officers individually manage a caseload of around 80-150 cases at a given time. All cases vary in risk and complexity, and are at various stages of the VCAT process.

**About you**

We are looking for people who are passionate about making a difference, highly organised and committed to delivering high quality outcomes for customers.

To ensure success in the role you will have:

- Proven ability to build strong relationships with customers to understand and deliver on service needs
- Demonstrated ability to process high volumes of complex information with efficiency and accuracy
- Exceptional self-management, planning and organisational skills with demonstrated ability to work effectively in a fast-paced team
- Adaptability when communicating with users
- Experience working with people who are at risk or have complex needs
- Technical proficiency in HRD legislations and work practices (desirable, not mandatory)
- Experience working within an area with vulnerable users (desirable, not mandatory).

**What we can offer you**

This is an exciting time to be part of VCAT We support our people to do their best work by offering continuous professional development opportunities, flexibility to maintain a great work-life balance and opportunities to make a real difference in how we deliver services to the Victorian Community.

**How to apply**
- resume
- a short cover letter

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

  • Case Officer, Victorian Civil and Administrative

    6 days ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Other / 2 x Ongoing & 1 x until 30 June 2025 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $76,817 - $93,275 Occupation: Legal Reference: VG/VT1855_VT0246_C00493 - VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights...

  • Regional Administrative Officer, Victorian Civil

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / Ongoing Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $90,558 Occupation: Customer Service/Call Centre Reference: VG/VT0142A - Opportunity to join the team at the VCAT community based venue in Frankston. - Regional Administrative Officer, VPS3,...

  • Service Leader, Victorian Civil and Administrative

    6 days ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / until 6 January 2026 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/C00327 - Exciting opportunity to develop management skills in a multidisciplinary team - Opportunity to manage a variety of roles...

  • Service Leader, Victorian Civil and Administrative

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal **Salary**: $91,418 - $103,725 Occupation: Customer Service/Call Centre Reference: VG/VT0095A - Flexible work location - Work from home and from our CBD office (as required) - No two days are the same - work with a variety of different internal and...

  • Service Support Officer

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / Ongoing, full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $56,271 - $72,262 Occupation: Administration/Secretarial Reference: VG/VG/VCAT/VT0144 - Opportunity to join the VCAT Team at our community-based venue in Bundoora - Ongoing, Full Time, VPS...

  • Business Services Officer, Victorian Civil and

    1 month ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $58,539 - $75,175 Occupation: Administration/Secretarial Reference: VG/VT2142B - Ongoing, full time, VPS 2 position **About us** The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide...

  • Facilities Officer X 2, Victorian Civil and

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / 1x Fixed Term - 6 Month & 1x Fixed Term - 12 Month Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $56,271 - $72,262 Occupation: Facilities Management Reference: VG/VT0241_VT0245B - 2 x Full-time, VPS 2 positions - 1 x Fixed Term - 6 Month position & 1 x Fixed Term - 12 Month...

  • Case Officer, Victorian Civil and Administrative

    6 days ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    **About us** The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster,...

  • Service Officer X 4, Victorian Civil and

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Other / 1 x Ongoing,3 x Fixed term (to 30.6.24 & 30.6.25) Organisation: Victorian Civil and Administrative Tribunal **Salary**: $56,271 - $72,262 Occupation: Customer Service/Call Centre Reference: VG/VT1856_VT2078_VT2084 - Service Officer VPS2 in VCAT Service Delivery Group’s Contact Centre - Work location: Hybrid...

  • Service Officer X 3, Victorian Civil and

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Other / 1 x Ongoing,2 x Fixed term (to 30.6.24 & 30.6.25) Organisation: Victorian Civil and Administrative Tribunal **Salary**: $56,271 - $72,262 Occupation: Customer Service/Call Centre Reference: VG/VT1856_VT2078_VT2084 - Service Officer VPS2 in VCAT Service Delivery Group’s Contact Centre - Work location: Hybrid...

  • Member Support Officer, Victorian Civil and

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $56,271 - $72,262 Occupation: Administration/Secretarial Reference: VG/VT2158 - With a keen eye for detail you will provide invaluable administrative support to VCAT members - Fast paced varied role with opportunity to work with a...

  • Deputy Registrar, Victorian Civil and

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $92,332 - $104,762 Occupation: Legal Reference: VG/VT0096B - We are seeking a Deputy Registrar to join our Division to lead a team of staff and leaders responsible for the management of files from start to finish **About Us** The...

  • Koori Engagement Manager, Victorian Civil and

    5 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Full time / 12 months Organisation: Victorian Civil and Administrative Tribunal **Salary**: $129,379 - $173,138 Occupation: Aboriginal and Torres Strait Islander services Reference: VG/VT0015B - Full Time, Fixed term (12 months), VPG grade 6 position - In this VPS 6 role, you will build and strengthen strategic...

  • Registrar, Human Rights Division, Victorian Civil

    6 days ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / until 30 January 2026 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $109,730 - $132,764 Occupation: Legal Reference: VG/VT0034E - Manage a high performing team of dedicated staff - Use your excellent interpersonal, leadership and problem-solving skills **About us** The...

  • Case Officer, Victorian Civil and Administrative

    5 months ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About the role This will incorporate administrative and business functions with a strong customer focus designed to promote awareness and understanding of VCAT processes and legislative requirements. Their main focus is ensuring cases are ready for hearing and parties are prepared so the VCAT Member is able to make an informed decision. Case Officers...

  • Case Officer, Victorian Civil and Administrative

    5 months ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights Division. The Human Rights Division hears cases under the Guardianship and Administration Act 2019, Medical Treatment Planning and Decisions Act 2016, Powers of Attorney Act 2014, Equal Opportunity Act 2010, Health Records Act 2001, Privacy and...

  • Specialist Registrar

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $106,534 - $128,897 Occupation: Legal Reference: VG/C00151 - Join a small specialist team of planners and lawyers in the Planning and Environment Division supporting Members with effective case management. - Work closely with the...

  • Bench Clerk

    2 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / Until 14 March 2024 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $58,539 - $75,175 Occupation: Legal Reference: VG/VT2109A - Excellent opportunity for learning and development to gain experience in the daily running of the Tribunal - Administrative position based in...

  • Legal Policy Officer

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / Full Time Ongoing Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $92,332 - $104,762 Occupation: Legal Reference: VG/VT0027B - Exciting opportunity to join VCAT’s Governance and Legal portfolio - Ongoing full time VPS 4 position - Operate within a dynamic environment that...

  • Specialist Registrar

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $106,534 - $128,897 Occupation: Legal Reference: VG/C00150 - Join a small specialist team of lawyers and planners in the Planning and Environment Division supporting Members with effective case management. - Work closely with the...