Case Officer, Victorian Civil and Administrative

6 months ago

Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Civil and Administrative Tribunal (VCAT)

**Salary**: $74,580 - $90,558

Occupation: Customer Service/Call Centre

Reference: VG/VT0036
- Ongoing, full-time, VPS 3 position

VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights Division.

The Human Rights Division hears cases under the Guardianship and Administration Act 2019, Medical Treatment Planning and Decisions Act 2016, Powers of Attorney Act 2014, Equal Opportunity Act 2010, Health Records Act 2001, Privacy and Data Protection Act 2014, Disability Act 2006, Mental Health Act 2014 and other relevant legislation. The successful applicant will have an opportunity to make a genuine contribution by delivering effective and efficient guardianship and human rights services to the community of Victoria.

**About the role**

Case Officers individually manage a caseload of around 80-150 cases at a given time. All cases vary in risk and complexity, and are at various stages of the VCAT process.

**About you**

We are looking for people who are passionate about making a difference, highly organised and committed to delivering high quality outcomes for customers.

To ensure success in the role you will have:

- Proven ability to build strong relationships with customers to understand and deliver on service needs
- Demonstrated ability to process high volumes of complex information with efficiency and accuracy
- Exceptional self-management, planning and organisational skills with demonstrated ability to work effectively in a fast-paced team
- Adaptability when communicating with users
- Experience working with people who are at risk or have complex needs
- Technical proficiency in HRD legislations and work practices (desirable, not mandatory)
- Experience working within an area with vulnerable users (desirable, not mandatory).

**What we can offer you**

This is an exciting time to be part of VCAT We support our people to do their best work by offering continuous professional development opportunities, flexibility to maintain a great work-life balance and opportunities to make a real difference in how we deliver services to the Victorian Community.

**How to apply**
- resume
- a short cover letter

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

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