Service Leader, Victorian Civil and Administrative

2 months ago

Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

Location: Melbourne | CBD

Job type: Full time / until 6 January 2026

Organisation: Victorian Civil and Administrative Tribunal (VCAT)

**Salary**: $95,102 - $107,905

Occupation: Customer Service/Call Centre

Reference: VG/C00327
- Exciting opportunity to develop management skills in a multidisciplinary team
- Opportunity to manage a variety of roles within a few small teams and work closely with team members to maximise potential from their roles
- Capacity to contribute to the future direction of VCAT and be heavily involved in the project to transition to a new location

**About us**

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

**About the role**
- Working within the Community Access Services Team the Counter Services, Service Leader is the direction manager for a team of Service Officers and Hearing Coordinators across Our King St and La Trobe Street Offices.
- Reporting to the Service Delivery Manager this role provides coaching and development opportunities towards the team and works on continual improvement of the user facing roles within these sites.
- Working closely with the Service Leaders within the service delivery group this role is actively involved in the recruitment and improvement projects within the broader Community Access Services Team.

**About you**
- Previous management experience within a contact centre or customer service environment is preferred.
- Experience working closely with people within a customer service environment.
- A high-level of computer literacy to effectively use and navigate in-house case management, telephone management and knowledge management systems as well as Microsoft Office products.
- Experience leading, coaching and developing staff within a highly legislative workplace.

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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