Asd El1 Ict Manager/team Lead

3 days ago


Melbourne, Australia Australian Signals Directorate (ASD) Full time

Total Salary Package - $113,648 - $204,835 (plus 15.4% super)
- Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC

**The Role**
Enterprise Technology Division are keen to hear from enthusiastic individuals who can demonstrate experience in any combination of the below attributes:
**Communication & Engagement**:

- Negotiate at senior level on technical and commercial issues to ensure stakeholder understanding and agreement.
- Have a strong customer focus and liaise with other support teams to resolve network events and activities.
- Build and sustain relationships and liaise with stakeholders, other teams, peers and colleagues.

**Technical**:

- Ensure appropriate action is taken to anticipate, communicate, investigate and resolve problems in systems and services.
- Design and implement solutions to service and degradation issues impacting on desired service levels.
- Oversee the design, maintenance and configuration of the ASD’s ICT network infrastructure to extend capability.
- Keep current with network technologies and automation to improve operational effectiveness and efficiency.

**Financial & Project**:

- Provide clear direction to stakeholders regarding available IT services and promote financial and commercial awareness in order to deliver value for money.
- Assess and measure IT projects to understand critical factors for success, identifying issues and risks to develop risk mitigation strategies.
- Manage financial and human resources for the team in line with government standards.

**ITSM**:

- Drive the continual improvement of IT Service Management Practices (including but not limited to Incident, Change, Monitoring & Event, Service Catalogue, Measurement & Reporting).
- Undertake development and review of IT Service Management Governance including Policy, Process and Procedure
- Design and implement reporting frameworks to measure performance.

**General**:

- Create plans and assign appropriate tasking to team members and developers to continuously improve the capabilities to ensure they remain current and meet continually evolving user needs.
- Be accountable for accurate completion of work within timeframes and quality requirements, share own expertise with others and guide and mentor less experienced employees.
- Be accountable to perform complex procedural, operational, administrative and business support activities, manage workflow and resources, and prepare work area and team plans.

**About our Team**
Enterprise Technology Division (ETDiv) within the Australian Signals Directorate (ASD), is responsible for delivering ASD’s ICT Business Change, Service Delivery and Support functions to support ASD’s capabilities and missions.

The Division is comprised of members of diverse skills and disciplines and are seeking team members who work together to deliver capability across ASD and its stakeholders.

We are seeking ICT Managers/Team Leads for the following areas primarily to be located in Canberra, with the possibility of Melbourne or Brisbane in the near future:

- Service Transformation
- Enterprise Hub
- Hybrid Cloud
- Networks
- ETSPO - Capability Development, Enhancement and Sustainment

You will be challenged and supported in a role by an inclusive and considerate team and leadership, and work in a Division dedicated to increasing your capability and imparting your knowledge, experience and skills where they will be valued and influence decision-making.

ASD seeks ICT Managers and Team Leads who can think critically and utilise their excellent problem solving skills, as well as undertake negotiations, delegate effectively, make timely decisions, and prioritise.

This position has people management responsibilities and as such you will be required to exercise your knowledge and people management skills to lead a high performing and cohesive team.

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