Service Officer, Victorian Civil and Administrative

6 months ago

Melbourne City Centre, Australia Court Services Victoria Full time

About Us
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role
Stakeholders are varied from tenants, landlords, business owners, lawyers and other members of the general public. Officers will need to tailor their communication when dealing with this variety of stakeholders to ensure clear communication.
Officers are tasked with answering enquiries received through the call centre, or front counter, while also undertaking some administrative tasks.
You will be dealing with VCAT users and the wider community on a range of matters relating to dispute resolution and the progress of matters already underway, amongst other enquiries.
About You
- Experience working in a high-volume Contact Centre environment and/or customer service counter
- Knowledge of the VCAT Act and associated legislation is highly desirable, but not essential.

How to apply
- resume
- a short cover letter

Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.

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