Client Solutions Specialist

3 months ago

Sydney, Australia accesso Full time

**Position Overview**:
Do you love tech, but have a passion for people too ? As a **Client Solutions Specialist** you'll contribute to helping our clients sell more tickets, streamline operations, drive in revenue, and improve the guest experience. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.

As a member of our **Client Operations team**, you'll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities, you'll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players, and love helping others.

**THIS IS A TEMPORARY POSITION THROUGH AUGUST 2025**

**Location**: Australia; then, you choose what works for you This role can be performed 100% remotely anywhere in Australia.

**Reports To**: Director of Client Success

**Travel **✈️** Requirement**: Less than 10%

**What you'll be working on**:

- Suggest content strategies and design layouts aligned with short-term and long-term client ticketing initiatives.
- Troubleshoot and diagnose complex technical client service issues and implement solutions with the use of internal systems and SQL.
- Manage a queue of requests submitted through our client support portal (JIRA). Provide updates on daily progress to clients and client solutions team members with detailed and precise written communication.
- Collaborate with our Engineering, Product, QA, Project Management and Implementation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to our internal partners and translating their business needs into client solutions.
- Support ongoing system and process documentation needs, which includes writing functionality and training documentation and leading client and internal training sessions.
- Perform regression testing on new software releases.
- Assisting with or leading special projects as needed.

**What you bring to the role**:

- Related experience in ticketing or guest-facing service industry preferred.
- Strong verbal and written communication skills with the ability to communicate effectively to a variety of audiences.
- Outstanding general computer skills including the Microsoft suite of products and Outlook are required.
- Familiarity with JIRA and Confluence or other service desk systems.
- Comfortable using JSON and HTML.
- Ability to learn quickly, grasp complex concepts, and use an acute attention to detail while problem solving. You possess superb critical thinking and are solutions oriented.
- ️**Bonus points if you have**:

- A university degree in business, technology or a related field is a distinct advantage.

**Perks & Benefits**:

- Competitive compensation package including discretionary annual bonus opportunity.
- 20-days of paid annual leave for employees up to 3-years of tenure (higher accrual thereafter);
- 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
- Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
- Unlimited access to Udemy for Business for continued learning and career development;

**LIFE at **_accesso:_**:
At **_accesso_**, we believe that fun is a fundamental part of the workday From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection - so share memes and high fives with teammates, or break up your day with virtual escape quests, "Online Office Olympics" and more Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).

**ABOUT **_accesso_**:
Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, **accesso®** employs over 500 team members around the globe, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.

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