Client Solutions Consultant

2 months ago

Sydney, Australia Cuscal Full time

**Job Description** Our client’s success is our success. And you make it happen**

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.

We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.

**We are looking for a Client Solutions Consultant to join our Client Delivery Team**

The Client Solution Consultant is responsible for working across the Client engagement journey from pre-sales through to delivery, setting Cuscal and our Clients up for success. The responsibilities of the role sit across three key areas:
**Lead Pre-Sales and Discovery**
- Promote a basic understanding of Cuscal’s standard products, key benefits, market obligations, enablement activities, and business-as-usual activities.
- Conduct presentations and lead discovery sessions with clients (including prospective clients) to ensure that client needs and relevant constraints are fully understood and documented
- Identify (alongside sales colleagues) opportunities for sale of further Cuscal products that meet client needs and deepen relationships.
- Document the gaps between the client needs and Cuscal’s standard solutions to enable effective roadmap, feasibility and estimation discussions

**Solution Design & Documentation**
- Capture a clear scope of work, deliverables, acceptance criteria, assumptions, and costs in Cuscal’s standard format for Statements of Work
- Document, analyse and communicate challenges and solution options that address the Client needs
- Contribute to the development of adaptable and/or re-usable materials to communicate high level functional solutions for client engagements as part of the sales process
- Identify potential delivery risks as well as potential mitigation strategies

**Solution Delivery Support**
- Provide a detailed handover to the delivery team at commencement of the implementation
- Act as a point of escalation for internal stakeholders and the client throughout the implementation process for supporting project teams.
- Lead and/or contribute to knowledge management and continuous improvement activities

**About You**
To be successful in this position you will have the following skills and experience:

- You are passionate about enabling excellent client outcomes.
- Outstanding verbal, written and presentation skills, with the ability to build effective customer relationships
- Strong industry knowledge of payments ecosystems, and/or strong understanding of Cuscal’s product and technology solutions
- Excellent business process and/or project experience using tools such as Visio, Jira, PowerPoint
- Enterprise-level business project experience, with strong process analysis, design and documentation

**What’s it like to work here?**

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.

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