Customer Support Representative

3 months ago

Sydney, Australia Miro Full time

**About the Team**:
The Global Support team is built across multiple hubs (Austin, LA, Sydney, Yerevan, Amsterdam) in 3 main regions. We have different levels within the support team with CSR 1 (Customer Support Representative) based offshore. Then our CSR 2 (this role), and Technical Support Engineers report to the same Manager in the respective hubs.

The CSR 2 role will have the opportunity to move into the Technical Support Engineer role.

**About the Role**:

- This role is opening up as we're growing and expanding our team in the APAC region, as we've just opened up a new hub in Singapore We're building our team of support reps and technical support engineers.

At Miro, we're a diverse team that takes pride in offering our customers a product, experience, and support in their language. This person will be working with the global team to expand our support offering while gaining skills in troubleshooting, technical expertise, problem-solving, and effective communication by phone, chat, and tickets. Mironeers work in a hybrid model, with 2 days a week in office culture as our baseline. However we are flexible with WFH when needed.
- We dream big, work hard, and play as a team to win the world. As a rapidly growing company, there are opportunities for internal growth and career development. If you're passionate, ambitious, and have a collaborative mindset, come join our Miro Support team
- This role is open as the person who had the role moved into the Technical Support Engineer role (in the same team). We would love the person who accepts this role to live in Sydney and participate in hub activities where possible

**What you'll do**:

- Balance Performance and Productivity with Metrics
- Probe, troubleshoot, and investigate customer questions, issues, and some limited service requests
- Internal and external communication
- Collaborate on Projects once performance and productivity milestones are met
- Use prioritisation and collaboration to address issues and incidents as they come in

**What you'll need**:

- Personal Ownership and Accountability
- Curiosity about the product, questions, etc.
- Empathetic and Open-Mind
- Communication Skills (Written and Spoken)
- Positive Culture Contributor

**What's in it for you**:

- Competitive equity package
- Private health insurance program
- Salary continuance insurance and Life insurance coverage
- Free lunches on in-hub days with fully stocked snacks and drinks
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team

**About Miro**:
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you

Check out more about life at Miro:
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission — _Empower teams to create the next big thing_ — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. _Diversity_ invites all talent with different demography, identities and styles _to step in_, and _inclusion_ invites them to step _closer together. _Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

**Miro handles and uses personal data of job applicants in line with its **Recruitment Privacy Policy** found **here**.

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