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Service Desk Technician

5 months ago

Perth, Australia Kinetic IT Full time

**Job no**: 493504

**Employment type**: Full Time

**Location**: Perth

**Categories**: Service Desk & IT Support

There has never been a more exciting time to join Kinetic IT Supporting the recruitment capability for a high-profile federal client, we’re well known in the IT industry as an employer of choice, offering our staff attractive employee benefits and career opportunities and progression. This role is a permanent full-time opportunity with access to leave benefits, learning and development, and career progression pathways

**The Kinetic IT Difference**
- On the job training & development
- Unlimited access to online training & tutorials
- Vendor Exam Support (Microsoft, CISCO, etc), ITIL Training, and Communities of Practice groups
- Dedicated professional development reviews every 6 months, with monthly follow ups
- Regular fun company and social events - Sundowner, Family Fun Day, Quiz Night and End of Year Party
- Paid parental leave, and other benefits tailored to your individual goals
- An open and supportive culture where we respect all people and individuals, and everyone has a voice

**About the ROLE**

A typical day on the Service Desk involves providing exceptional communication while remotely managing incidents and requests for a large environment consisting of state-of-the-art technology. In addition to technical skills, you will draw upon a range of skills including customer service, problem-solving, time management and teamwork.

Here are some of the things our service desk team get involved in:

- Providing exceptional customer service
- Remotely troubleshooting and resolving technical issues
- Logging jobs and escalating to cross-functional teams
- Collaborating with other vendors and service providers
- Publishing and reviewing knowledge articles

**About YOU**

You're energetic, compassionate, and enjoy solving problems. Your curiosity and willingness to learn is complimented by your recent experience within customer service or a phone based role.

On top of being a troubleshooting guru, we look for you to have
- A customer-focused approach with top-notch communication skills - both written and verbal
- Comfortable with computers and technology
- Ability to always stay cool, even when under pressure
- Alignment with Kinetic IT's values (check out our website)
- The ability to obtain and maintain an AGSVA Baseline security clearance

**About KINETIC IT**

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

**How to apply**

**Advertised**: 20 Feb 2023 W. Australia Standard Time
**Applications close**: