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Service Desk Team Lead
2 months ago
Job Title: Service Desk Team Lead
About the Role:
We are seeking an experienced Service Desk Team Lead to join our client's team. As a key member of the Managed Service Provider's support team, you will be responsible for leading and managing the Service Desk team to deliver exceptional customer service and support.
Key Responsibilities:
- Lead and manage the Service Desk team to ensure timely and effective resolution of customer issues.
- Develop and implement Service Delivery processes in line with ITIL best practices.
- Act as a point of escalation for the team and provide guidance and support as needed.
- Review service desk performance against key performance indicators and make recommendations for improvement.
- Manage incidents and ensure that customer issues are resolved in a timely and professional manner.
Requirements:
- Proven experience leading a Service Desk team in a managed services environment.
- Strong skills in Level 1/2/3 support and a solid understanding of ITIL best practices.
- Excellent communication and customer service skills, with the ability to work effectively with customers and internal stakeholders.
- Excellent team leading skills and experience, with the ability to motivate and develop a high-performing team.
What We Offer:
Our client offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Service Desk Team Lead looking for a new challenge, please submit your CV today.
